Receptionist - BLG - Front of House

Bloc Gatwick - Arora Group; Guildford; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Uniform provided

Discounted employee friends & family @

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Bloc Gatwick - Arora Group is seeking a Receptionist to deliver high-quality service and create a welcoming atmosphere for guests at Bloc Hotel Gatwick.

You will greet guests, assist with check-in/out, provide information about facilities and local area, and coordinate with other departments to ensure a seamless stay.

Qualifications

• Excellent communication in English, both written and spoken.
• Strong organizational skills with attention to detail.
• Ability to multi-task and stay calm under pressure.
• Smart, professional appearance and team player.
• Experience in a similar 4-star hotel role is advantageous.

Responsibilities

• Greet guests with a warm welcome and a friendly smile.
• Manage check-in and check-out procedures efficiently.
• Provide information about hotel facilities, services and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

Skills

Excellent communication

Multi-tasking

Attention to detail

Organizational skills

Team player

Professional appearance

Positive and proactive

Job description

Salary – £27,560.

Holiday –28 daysholiday, enhanced after 5 years of service.

Butthere’smore...

• Uniform provided.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employeeassistanceprogramme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Bloc Hotel Gatwick is ideally situated for both terminals, just a few short steps from the South Terminal departure lounge. We offer guests a new way to short stay through the ingenuity of our design and views of the world’s most efficient single runway airport.

A bit about what you will do...

Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

• Greet our guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently,
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls,allocatingrooms, and preparing guests’ bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.