Swiss German Customer Service Representative – (Hybrid, mostly remote)

Origin Recruitment; United Kingdom; Remote; GBP 24,615 - 30,085; Full time

Benefits offered by this job

Contributory pension scheme of up to 6%

Opportunity to buy & sell holiday

Contributory hospital and health cash plan

Free monthly nutritional and personal care products

Life assurance

Discounts at leading brands and retailers

Job summary

A trusted recruitment partner in the UK is seeking a Swiss German Customer Service Representative to enhance their customer service experience. In this hybrid role, candidates will handle inbound and outbound queries, ensuring high-quality service and product knowledge. Fluency in German and a passion for customer satisfaction are key. The position offers a competitive salary of £27,350 per year, alongside a range of benefits including a contributory pension scheme and health cash plan.

Qualifications

• Previous experience in a customer service role is preferred.
• Self-motivated with a positive attitude.
• Strong product knowledge and passion for high-quality service.

Responsibilities

• Handle inbound and outbound customer calls.
• Resolve queries effectively and professionally.
• Process orders and bookings with accuracy.
• Build rapport with customers during calls.
• Demonstrate knowledge of product ranges.

Skills

Fluent in German

Communication skills

Attention to detail

Job description

Job Title: Swiss German Customer Service Representative – (Hybrid, mostly remote)

Location: Cambridge (Remote and 1 × per month in the Office)

Salary: £27,350 per year

Client Profile

Origin Multilingual is proud to announce, we are searching for a Swiss German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis.

Key Purpose

The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.

Key Responsibilities

• Answering calls from existing and new customers.
• Proactively dealing with all queries relating to the business.
• Taking orders and bookings via external and internal calls.
• Providing a professional approach with the ability to build rapport with each customer.
• Demonstrating extensive knowledge on all product ranges.
• Facilitating calls from B2B and B2C.

Personal Specification

• Previous experience in a similar role (preferred but not essential).
• Customer service experience (preferred but not essential).
• Self‑motivated, with a ‘can do’ attitude.
• Attention to detail with high level of communication skills is essential.
• German fluent speaker.
• A passion to deliver the highest quality for our client’s customers.

Additional Information

E Shift + Saturday (37.5 hours per week).

Benefits

• Contributory pension scheme of up to 6%.
• Opportunity to buy & sell holiday.
• Contributory hospital and health cash plan.
• Free monthly nutritional and personal care products.
• Life assurance.
• Discounts at leading brands and retailers.

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About Origin Recruitment

For more than 50 years, Origin Recruitment has been a trusted partner to companies requiring multilingual recruitment. Whether you are looking to fill a single vacancy or recruit an entire multilingual or bilingual team, our professional recruitment service is tailored to your requirements.