1 x German Speaking Account Manager

Nordic Staff Ltd; Greater London; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Nordic Staff Ltd seeks an entry-level German-speaking professional for a permanent, office-based role in London. You will support German clients, handle inquiries, and assist with invoicing and account management while contributing to process improvements.

The position offers visa support/training and a path toward sales after 1–2 years, with a salary around £50k plus bonus potential.

Qualifications

• Bachelor's degree from an accredited university.
• 1-3 years of customer service experience.
• Proficient in Word, Excel, and PowerPoint.
• UK residency / Authorized to work in the United Kingdom.
• Native-level German with business English.

Responsibilities

• Proactively service and support German-speaking clients.
• Field calls, handle inquiries and troubleshoot problems.
• Manage client accounts, invoicing and collections.
• Analyze customer service processes for improvements.
• Develop resources and reference documents for German clients.
• Support Continuous Improvement Program.

Skills

German language

Customer service

Analytical thinking

Time management

Presentation skills

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Job description

YOU: # Early In Customer German Language Support Career # Dec / Jan Start # £50k+ # Visa Required # London Office # Training & Induction in USA #Move to sales in 1 -2 yrs

Join the team and become an integral part of the German support initiative.

Our commitment to exceptional Germansupport is unmatched in the industry.

We have found 4 Bilingual Account Managers to work with our client's existing customer base in Europe. We now need an additional German speaker. This is a full-time entry-level position that offers German speaking individuals an opportunity to apply their skills in a dynamic work environment while developing well-rounded competencies across key products and services.

You'll need to be a self-starter, work effectively as part of a team, and support day-to-day operations in a rapidly growing organisation. You'll be a critical link between customers, sales, business development, and management.

Providing outstanding Dutch support is vital for our clients' success.

The Job:

• Proactively service and support German speaking clients
• Field incoming calls, handle contractor customer inquiries and troubleshoot problems
• Handle client account management functions, including invoicing and collections
• Proactively analyse customer service processes and bring forth ideas for continuous improvement
• Research and develop various resources and reference documents for German speaking clients
• Support and participate in the organisation's Continuous Improvement Program

Our team is dedicated to enhancing the quality of German support.

We strive for excellence in our German support services.

The Successful Person will have:

• UK residency
• ​Bachelor's degree from an accredited university
• Proficient computer skills in programs, i.e., Word, Excel, and PowerPoint
• Demonstrated personal initiative
• Good presentation skills
• Solid analytical and problem-solving ability
• 1-3 years of customer service experience
• Desire to assume increasing levels of leadership responsibility
• Ability to work on multiple tasks simultaneously
• Excellent German verbal and written communication skills
• Strong organisational skills and attention to detail
• Ability to work well in a fast-paced environment

Join us in providing exemplary German support, with a competitive salary.

Language requirements:

Native-level German language

Business-level English

Salary:

£50,000 + Bonus potential

Location:

[G. London] City of London

Job type:

Permanent - Office-based

Requirements added the job poster

• Bachelor's Degree
• Authorized to work in United Kingdom