Swansea Luxury Automotive Parts Advisor

Jaguar Land Rover; Bridgend; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

30 days annual leave including bankhol

Birthday off

Monthly bonus opportunities

Staff discounts on vehicle servicing &

Free Annual MOT

Employee Assistance Programme

Cycle to Work Scheme

Long Service Awards

Free on-site parking

Job summary

Sinclair Group, representing Jaguar Land Rover Swansea, seeks a customer-focused Parts Advisor to join our Aftersales team. You will assist retail and trade customers with Jaguar Land Rover parts, support workshop technicians, and promote aftersales products while maintaining stock and delivering exceptional service.

The role emphasises accurate parts sourcing, high-quality communication, and teamwork in a busy, premium automotive environment.

Qualifications

• Candidate should be customer-focused with strong organisational skills.
• Experience in customer service or a dealership parts environment is preferred.
• Good IT skills and ability to learn new systems quickly.
• Knowledge of Jaguar Land Rover products or premium automotive sector is beneficial.

Responsibilities

• Assist retail and trade customers with parts and accessory enquiries.
• Identify, source and supply genuine Jaguar Land Rover parts accurately.
• Support workshop technicians by ensuring parts are available when required.
• Handle telephone, email and face-to-face enquiries professionally.
• Promote parts, accessories and aftersales products to maximise sales.
• Team with stock control, supplier orders, returns and warranties.
• Process payments, invoices and parts documentation accurately.
• Work towards departmental targets and KPIs.
• Deliver a premium customer experience reflective of the Jaguar Land Rover brand.
• Maintain excellent communication and customer service.
• Demonstrate strong organisational skills and attention to detail.
• Work efficiently in a busy environment with a positive, team-oriented approach.

Skills

Customer service

Communication

Organisation

IT skills

Attention to detail

Teamwork

Job description

Sinclair Group, representing Jaguar Land Rover Swansea, seeks a customer-focused Parts Advisor to join our Aftersales team. You will assist retail and trade customers with Jaguar Land Rover parts, support workshop technicians, and promote aftersales products while maintaining stock and delivering exceptional service.

The role emphasises accurate parts sourcing, high-quality communication, and teamwork in a busy, premium automotive environment.