Service Advisor – Luxury Auto Service & Career Growth

Sinclair Group; Penllergaer; Sur place; GBP 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

30 Days Annual Leave (incl. bankhols)

Birthday Day Off

Staff Discounts & Free MOT

Manufacturer Training & Career Dev.

Contributory Pension Scheme

Enhanced Maternity/Paternity

Résumé du poste

Sinclair Group is seeking a Service Advisor in Swansea to deliver an outstanding customer experience for workshop bookings and vehicle services. You will explain workshop recommendations clearly, use digital tools in a paperless setting, and ensure accurate costings while maintaining high service standards.

You should be organised, possess strong communication skills, and hold a full UK driving licence. The role requires adapting to a busy environment with a focus on customer-first principles

Qualifications

• Strong customer service mindset with issue resolution.
• Computer literacy and IT system knowledge.
• Ability to multi-task in a busy workshop.
• Full UK driving licence.
• Excellent communication and influencing skills.

Responsabilités

• Create and manage customer workshop bookings.
• Communicate workshop advice clearly to customers.
• Use digital tools in a paperless environment.
• Deliver on customer-first and modern luxury principles.
• Maintain accurate costing and digital job cards.
• Record all customer communications.

Connaissances

Customer service

IT literacy

Communication

Multi-tasking

Organisation

Driving licence

Description du poste

Sinclair Group is seeking a Service Advisor in Swansea to deliver an outstanding customer experience for workshop bookings and vehicle services. You will explain workshop recommendations clearly, use digital tools in a paperless setting, and ensure accurate costings while maintaining high service standards.

You should be organised, possess strong communication skills, and hold a full UK driving licence. The role requires adapting to a busy environment with a focus on customer-first principles