Sustainability-Focused Customer Service Coordinator

Saica Group; Wigan; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Friendly atmosphere

Employee of the Month

25 days holiday + Bank Holidays

Sick pay scheme (after 12 months)

Refer a Friend Scheme

Cycle to Work and Home & Tech Scheme

Employee Assistance Programme

Employee Discount Platform

Eye test vouchers

Job summary

Saica Group's Saica Flex division in Wigan is seeking a Customer Service Administrator to join a fast-paced team. You will provide sales and administrative support to Sales Managers, liaising with customers by phone and email to understand stock requirements and timelines.

Joining Saica Group means contributing to sustainable packaging initiatives, developing strong client relationships, and ensuring accurate order processing from order to despatch.

Qualifications

• Experience in customer service within a manufacturing environment is preferred.
• Experience dealing with customers via telephone and email communication.
• Proficient with MS Office (Word, Excel, Outlook).
• Fluent English with strong written and verbal communication.

Responsibilities

• Communicate daily with Sales Managers on general enquiries regarding key accounts.
• Manage customers via telephone and email to understand stock requirements and forecasts.
• Coordinate with purchasing for raw material requisitions based on customer forecasts.
• Monitor aged stock for customers and Saica Flex.
• Liaise with Production to ensure orders and despatches are up to date.
• Provide timely communication on lead times across departments.

Skills

Customer service

Administration

MS Office

Phone & email

Team collaboration

Fluent English

Education

NVQ in Customer Service/Administration

Tools

MS Office

Job description

Saica Group's Saica Flex division in Wigan is seeking a Customer Service Administrator to join a fast-paced team. You will provide sales and administrative support to Sales Managers, liaising with customers by phone and email to understand stock requirements and timelines.

Joining Saica Group means contributing to sustainable packaging initiatives, developing strong client relationships, and ensuring accurate order processing from order to despatch.