Customer Service Co-ordinator

Saica Group; Wigan; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Friendly atmosphere

Employee of the Month

25 days holiday + Bank Holidays

Sick pay scheme (after 12 months)

Refer a Friend Scheme

Cycle to Work and Home & Tech Scheme

Employee Assistance Programme

Employee Discount Platform

Eye test vouchers

Job summary

Saica Group's Saica Flex division in Wigan is seeking a Customer Service Administrator to join a fast-paced team. You will provide sales and administrative support to Sales Managers, liaising with customers by phone and email to understand stock requirements and timelines.

Joining Saica Group means contributing to sustainable packaging initiatives, developing strong client relationships, and ensuring accurate order processing from order to despatch.

Qualifications

• Experience in customer service within a manufacturing environment is preferred.
• Experience dealing with customers via telephone and email communication.
• Proficient with MS Office (Word, Excel, Outlook).
• Fluent English with strong written and verbal communication.

Responsibilities

• Communicate daily with Sales Managers on general enquiries regarding key accounts.
• Manage customers via telephone and email to understand stock requirements and forecasts.
• Coordinate with purchasing for raw material requisitions based on customer forecasts.
• Monitor aged stock for customers and Saica Flex.
• Liaise with Production to ensure orders and despatches are up to date.
• Provide timely communication on lead times across departments.

Skills

Customer service

Administration

MS Office

Phone & email

Team collaboration

Fluent English

Education

NVQ in Customer Service/Administration

Tools

MS Office

Job description

Join Saica Flex, a division of the Saica Group specializing in flexible packaging and labeling. At Saica Flex, we have a challenge: to drive and develop sustainable solutions based on the principles of the circular economy.

At Saica Group, we have integrated the circular economy into our business model, embracing sustainability as the key to achieving a more responsible production system. At Saica Flex, you’ll be part of the circle!

We believe in talent, professional growth, and making a positive impact on the world. If you’re looking for a dynamic environment where every day is an opportunity to innovate and create a better world, Saica Group is the place for you!

Job:

Customer Service Co-ordinator

Job Description:

Location: Wigan, Lancashire, WN5 0LQ.

Contract: Full time, permanent. Monday to Friday (08:00-16:00) - 37.5h

At Saica Group, we are more than an organisation; we are a community committed to driving sustainable paper solutions for corrugated board and packaging while championing circularity in waste management. With over 10000 colleagues in 11 countries, our rich history spanning 80 years and our unwavering dedication to our mission and values, we invite you to be part of a journey that leaves a lasting impact.
Our Flex division produces a range of flexible plastic films, with our site in Wigan manufacturing products for major food retailers and suppliers.
We are now seeking a motivated candidate to join our team and build a career in the print industry.

Sustainability at Saica begins with our values – we care, we value and we challenge.

Why Choose Us

By joining the Saica Group, you are choosing more than a job – you are choosing a purpose-driven career that aligns with your values. You will collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world.

Join Us Today and Shape Tomorrow’s Sustainable Solutions with the Saica Group.

Customer Service Administrator - About the role:

We are offering an exciting opportunity for a Customer Service Administrator to join our team.

As a Customer Service Administrator you will be responsible for providing sales and administrative support to our Sales Managers, working closely with customers to support existing and ongoing sales and business opportunities. You will work within a small team servicing and communicating with our customer base to understand their requirements, update them on timelines, handle any complaints and provide them with end-to-end administrative support from point of order.

Customer Service Administrator – Responsibilities:

• Communicate daily with Sales Managers on all general enquiries regarding key accounts.
• Manage customers via telephone and email on a daily basis to understand stock requirements and stock forecasts.
• Understand customer forecasting and liaise with the purchasing department for raw material requisitions.
• Monitor aged stock on behalf of the customer and Saica Flex.
• Effectively liaise with Production, utilising data to continuously ensure all customers are up to date with orders & despatches.
• Understand and monitor all lead times given by customers and ensure full communication is given to all departments to achieve the required results.
• Provide a high standard of customer care at all times, developing close, supportive business relationships with key clients.
• Identify quickly and efficiently any customer complaints and ensure they are dealt with effectively and professionally.
• When required, provide bespoke weekly/fortnightly/monthly data for either our customers or colleagues within Saica.
• Liaise with the site Finance Administrator and Finance Shared Services to ensure all customers’ accounts are paid and no outstanding queries are held on file.
• Work closely with all members of the internal support department in the sharing & gathering of customer and product information.
• Continuously promote the business and its expertise to support sales activity.
• Communicate effectively with all other areas of the business as required including, Production Planners, Inventory Controllers, Accounts and Sales and Marketing Director to create a clear and concise process.
• Being computer literate – experience of MS office in particular Word, Excel & Outlook
• Customer Service or Administration NVQ would be advantageous but not essential
• Previous customer service experience, ideally gained within a manufacturing environment
• Experience of dealing with customers via telephone and email communication
• Experience of general office administration & working closely with colleagues in other departments
• Fluent English – ability to communicate effectively with colleagues and understand both written and verbal work instructions

What do we offer?

• Friendly atmosphere
• Employee of the Month Award (monthly and annually)
• Holiday entitlement 25 days plus Bank Holidays
• Company Sick Pay Scheme (available after 12 months of continuous service)
• Refer a Friend Scheme
• Cycle to Work and Home & Tech Scheme
• Employee Assistance Programme
• Employee Discount Platform
• Eye test vouchers

Work Experience:

Customer Service

Education:

Adult Education Qualifications: N/A

Worker Type:

Regular

Why choose Us

By joining the Saica Group, you’re choosing more than a job – you’ll collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world.

Saica Group is committed to Occupational Risk Prevention for its employees and partner companies, Environmental Protection, the Quality of its products and services, and Equal Opportunities between men and women. In our work, we strive to maintain a balance between professional and personal life.

All CVs received will be handled in accordance with Personal Data Protection legislation and will be archived unless the candidate expressly requests their cancellation or rectification in writing.