Client Success & Fulfillment Specialist

Your Recruiters; Belfast City District; On-site; GBP 22,000 - 30,000; Full time

Job summary

Your Recruiters is seeking a proactive client services professional in Belfast to respond to client queries, process orders and release orders to warehouses to ensure on-time delivery. You will manage forecasts, inventory, supplier quotes and purchase requisitions while maintaining accurate CRM records.

The role involves monitoring stock, credit lines, and client communications to resolve issues and uncover new opportunities, supporting colleagues and covering accounts when colleagues are away.

Responsibilities

• Respond to client queries in a timely manner.
• Order processing.
• Use of cut planner software.
• Timely releasing of orders to warehouse to ensure on time delivery
• Process & upload customer forecasts monthly
• Manage customer inventory profile, ensuring the correct amount of stock is reserved.
• Obtain quotes from suppliers for materials where necessary.
• Raise purchase requisitions in relation to forecasts and orders.
• Manage customer outstanding order books.
• Monitor incoming stocks and proactively inform clients of any potential delays.
• Monitor credit line. Where necessary communicate with accounts and client to proactively resolve any issues
• Develop sound product knowledge to ensure opportunities are maximized.
• Record customer interaction on CRM.
• Cover customer accounts during colleague’s leave and travel.
• Unearth additional prospects and value-added opportunities with clients.

Job description

Your Recruiters is seeking a proactive client services professional in Belfast to respond to client queries, process orders and release orders to warehouses to ensure on-time delivery. You will manage forecasts, inventory, supplier quotes and purchase requisitions while maintaining accurate CRM records.

The role involves monitoring stock, credit lines, and client communications to resolve issues and uncover new opportunities, supporting colleagues and covering accounts when colleagues are away.