Waiting List Co-ordinator

Bedfordshire Hospitals NHS Foundation Trust; Luton; On-site; GBP 21,000 - 26,000; Full time

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking a proactive Waiting List Administrator to coordinate inpatient waiting lists and theatre lists using multiple computer systems. The role requires handling emails and phone calls promptly, acting as the main point of contact for patients and staff.

You will work both independently and as part of the Waiting List team, requiring excellent communication, organisation, and keyboard skills in a busy NHS environment.

Qualifications

• Excellent written and verbal communication skills.
• Ability to prioritise workload and manage multiple tasks.
• Experience of working in a team environment and with staff at all levels.
• Good keyboard skills and familiarity with Microsoft Office packages.

Responsibilities

• Coordinate inpatient waiting lists and theatre lists using multiple system applications.
• Manage emails and phone calls in a timely manner and be the main point of contact for patients and staff.
• Work independently as well as within the Waiting List team to ensure efficient admissions coordination.

Skills

Communication

Organisational skills

Multidisciplinary teamwork

Customer service

Attention to detail

Microsoft Office

Working unsupervised

Tools

Microsoft Office

Job description

The post holder is responsible for the day-to-day coordination of inpatient waiting lists and theatre lists using multiple system applications, managing emails and phones calls in a timely manner. This requires the post holder to be the main point of contact for patients and staff at all levels. The post holder will be required to work independently as well as within the Waiting List team. Effective communication, organisation skills and good keyboard skills are essential for this post.

Due to departmental expansion, an exciting opportunity has arisen for a motivated and enthusiastic person to join our busy Waiting List Office. The team is responsible for ensuring the efficient co-ordination of surgical admissions, using relevant computer systems. Our new team member will be an individual who enjoys the challenge of a fast moving environment and the pressure of tight timescales.

You must possess excellent written and verbal communication and interpersonal skills. Excellent keyboard skills and experience of working in multidisciplinary team environment are essential.

We are looking for an individual with excellent customer service and communication skills, along with proven written and verbal skills. You should have a good working knowledge of Microsoft Office packages. You will have the ability to work unsupervised and to prioritise your own workload. You should have a keen eye for detail and accuracy and the ability to work under pressure is essential.

We are looking for a self starter who can work full time 37.5 hours over a 5 day week 8:00am-4:00pm.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.