Surety Office Admin & Client Support Specialist

Tokio Marine HCC; Leicester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Tokio Marine HCC, based in Leicestershire, is seeking an Office Administration Assistant to join the Surety team. This permanent, full-time role involves data entry, filing, and processing of underwriting-related documents, invoices, and post handling.

You will support clients and brokers by phone, manage document workflows in ImageRight, and assist with general administrative tasks to ensure smooth underwriting operations.

Qualifications

• Good command of English and numeracy.
• High level of accuracy required in data entry and filing.
• Strong written and verbal communication skills.
• Confident and courteous telephone manner.
• Excellent organisational skills.
• Self-motivated and able to use own initiative.

Responsibilities

• Provide support to Clients, Brokers and Underwriters in underwriting and administration of Surety Bonds.
• Input and retrieve data on a bespoke underwriting system.
• File documentation into ImageRight (paperless filing system).
• Retrieve financial information from Companies House and other providers.
• Input terms on underwriting system and prepare quote letters.
• Prepare and check legal documentation.
• Handle departmental post and monitor the general e-mail box.
• Deal with client and broker enquiries by telephone.
• Produce invoices and premium advice notes.
• Manage overrun of contracts and general office administration.
• Assist the Surety Administration Manager with other duties.

Skills

English proficiency

Numeracy

Keyboard skills

Written communication

Verbal communication

Organisational skills

Initiative

Job description

Tokio Marine HCC, based in Leicestershire, is seeking an Office Administration Assistant to join the Surety team. This permanent, full-time role involves data entry, filing, and processing of underwriting-related documents, invoices, and post handling.

You will support clients and brokers by phone, manage document workflows in ImageRight, and assist with general administrative tasks to ensure smooth underwriting operations.