Operations Administrator

Tokio Marine HCC; Rearsby; On-site; GBP 20,000 - 26,000; Full time

Job summary

Tokio Marine HCC in Rearsby, Leicestershire, is recruiting an Office Administration Assistant on a permanent, full-time basis. You will support the Surety Division with bond processing, data input, filing, and correspondence with clients and brokers.

You will manage post, emails and invoices, ensuring accuracy and timely follow-up. A proactive, organized approach and strong communication are essential for success in this busy team.

Qualifications

• Good command of English and numeracy.
• High level of written and verbal communication.
• Confident and courteous telephone manner.
• Excellent organisational skills with attention to detail.
• Self-motivated and able to use own initiative.
• Accurate keyboard skills and data handling.

Responsibilities

• Provide support to Clients, Brokers and Underwriters in underwriting, processing and administration of Surety Bonds.
• Input and retrieve data on a bespoke database and prepare quote letters.
• Filing documentation into ImageRight and retrieving information from Companies House.
• Input terms on underwriting system and prepare legal documentation.
• Assist with departmental post and monitor the department mailbox.
• Handle customer and broker inquiries by telephone and email.
• Produce invoices and premium advice notes; adjust premiums as needed.
• Provide general office administration and other duties as instructed.

Skills

English proficiency

Numeracy

Keyboard skills

Written & verbal communication

Telephone manner

Organisational skills

Initiative

Self-motivation

Job description

Job Title: Office Administration AssistantPosition Type: Permanent, full timeLocation: Rearsby, LeicestershireWhy Tokio Marine HCC?Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.Job Purpose:This is an excellent opportunity to work within our Surety Division. This is a very successful, busy and enthusiastic team who pride themselves on the high level of service they provide.Key Responsibilities:Provide support to Clients, Brokers and TMHCC & TME Underwriters (who work from many different locations across the UK and EU) in the underwriting, processing and ongoing administration of Surety Bonds, such as Construction Bonds, Custom Bonds and Pension GuaranteesInput and retrieval of data on a bespoke database (underwriting system)Filing documentation into ImageRight (paperless filing system)Retrieval of financial information from Companies House and other information providersInputting terms on underwriting system and preparing quote lettersPreparation and checking of legal documentationAssisting with departmental incoming/outgoing postMonitoring of the general department e-mail box and distribution of incoming e-mails as appropriateDealing with customers and insurance brokers enquiries and queries by telephoneProducing Invoices and Premium Advice NotesChange additional premiums for overrun of contracts.General Office AdministrationOther reasonable duties as instructed by the Surety Administration ManagerSkills and Experience Specification:Good command of English and numeracyGood keyboard skills, high level of accuracy essentialHigh level of written and verbal communication skillsConfident and courteous telephone mannerGood organizational skillsSelf-motivated and able to use own initiativeWhat We OfferThe Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.#LI-HJ1