Surety Bonds Admin Assistant – Data & Customer Support

Tokio Marine HCC International; Leicester; On-site; GBP 21,000 - 26,000; Full time

Job summary

Tokio Marine HCC International is seeking an Office Administration Assistant in Leicestershire to support the Surety Division. The role involves data entry, processing and administering bonds, filing, and assisting with post and email management.

You will liaise with clients, brokers and underwriters, prepare documents, retrieve information, and ensure accurate data handling. The team values accuracy, organization, and proactive service.

Qualifications

• Good command of English and numeracy.
• High level of written and verbal communication.
• Confident and courteous telephone manner.
• Good keyboard skills with high accuracy.
• Excellent organizational and time-management abilities.
• Self-motivated with initiative.

Responsibilities

• Provide support to Clients, Brokers and TMHCC & TME Underwriters in underwriting, processing and ongoing administration of Surety Bonds.
• Input and retrieval of data on a bespoke database (underwriting system).
• Filing documentation into ImageRight (paperless filing system).
• Retrieval of financial information from Companies House and other providers.
• Inputting terms on underwriting system and preparing quote letters.
• Preparation and checking of legal documentation.
• Assisting with departmental incoming/outgoing post.
• Monitoring the general department e-mail box and distribution of emails.
• Dealing with customers and insurance brokers enquiries by telephone.
• Producing invoices and Premium Advice Notes.
• Change additional premiums for overrun of contracts.
• General Office Administration
• Other duties as instructed by the Surety Administration Manager.

Skills

English

Numeracy

Keyboard skills

Written communication

Verbal communication

Telephone manner

Organizational skills

Self-motivation

Job description

Tokio Marine HCC International is seeking an Office Administration Assistant in Leicestershire to support the Surety Division. The role involves data entry, processing and administering bonds, filing, and assisting with post and email management.

You will liaise with clients, brokers and underwriters, prepare documents, retrieve information, and ensure accurate data handling. The team values accuracy, organization, and proactive service.