Supporter Experience Officer

Charity Journal; Rochester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

On-site role in Rochester

Training and development

Inclusive environment

Job summary

Air Ambulance Charity Kent Surrey Sussex in Rochester, UK, is seeking a Supporter Experience Officer to join our on-site team. The role focuses on delivering high-quality supporter care through responsive communication, accurate record-keeping, and cross-team collaboration.

You will handle supporter interactions by phone and email, process donations and welcomes, and help maintain excellent service during busy periods.

Qualifications

• Strong organizational skills and attention to detail are essential for managing supporter interactions and records.
• Excellent verbal and written communication abilities to engage supporters professionally.
• Proactive approach and willingness to support colleagues across teams.
• Ability to manage multiple tasks in a busy environment within the charity sector.
• Transferable skills from other roles or life experiences are welcomed.

Responsibilities

• Manage incoming supporter calls, emails, and correspondence promptly.
• Process donations and supporter communications accurately.
• Maintain up-to-date supporter records in internal systems.
• Provide administrative support to ensure smooth supporter service delivery.

Skills

Organizational skills

Attention to detail

Verbal communication

Written communication

Proactive nature

Job description

Supporter Experience OfficerAir Ambulance Charity Kent Surrey SussexRochester, UK Full TimeOn-siteFrom £26,780 Posted 9 days agoCloses 15 Dec 2026## About Air Ambulance Charity Kent Surrey SussexAir Ambulance Charity Kent Surrey Sussex provides rapid, lifesaving emergency medical care across Kent, Surrey, and Sussex. Operating from its headquarters at Rochester Airport and aircraft facilities at Redhill Aerodrome, the charity can reach any location in the region within 30 minutes. With a highly skilled clinical and operational team, KSS responds to thousands of critical incidents each year, delivering advanced pre-hospital care to patients when it matters most.Stay informed on nonprofit news, grants & jobsJoin sector leaders and grantmakers who read Charity Journal.## The RoleKSS is hiring a Supporter Experience Officer to be a key point of contact for people who engage with and support the charity. Based on-site in Rochester, this permanent role focuses on delivering high-quality supporter care through responsive communication, accurate record-keeping, and cross-team support during busy periods.You will handle a wide range of supporter interactions including calls, emails, donation acknowledgements, visitor welcomes, and query resolution. The role is well suited to someone with strong organizational and communication skills who is passionate about helping others and interested in building a career within the charity sector, even without direct prior experience.## Key Responsibilities### Campaign Strategy and Leadership* Manage incoming supporter calls, emails, and correspondence in a timely and professional manner* Process post, donations, and supporter communications accurately* Maintain up-to-date and accurate supporter records within internal systems* Provide administrative support to ensure smooth supporter service delivery### Donor Engagement and Major Gifts* Thank supporters for donations and acknowledge contributions appropriately* Respond to queries, feedback, and complaints with care and professionalism* Welcome visitors to the charity and provide a positive first impression* Support other teams during busy periods to maintain excellent supporter care### Campaign Culture and Ecosystem Building* Contribute to a welcoming, inclusive, and supportive environment for all supporters* Represent the charity’s values and mission in all interactions* Work collaboratively with colleagues across teams to ensure consistent service quality* Participate in training and development opportunities to build skills and confidence## Requirements* Strong organizational skills and attention to detail* Excellent verbal and written communication abilities* Proactive approach and willingness to support others* Ability to manage a variety of tasks in a busy environment* Interest in working within the charity sector and supporting a lifesaving mission* Transferable skills from other roles or life experience welcomed## What They Offer* Salary of £26,780 per annum* Permanent, on-site role based in Rochester* On-the-job training and ongoing development support* Welcoming environment for people at all career stages, including career changers and returners* Strong commitment to inclusion, diversity, and personal authenticity in the workplace## How to ApplyApplications are welcomed from candidates with transferable skills and a passion for supporting others. KSS may close the role early if a suitable candidate is found, so early application is encouraged.Apply Now →