Supporter Experience Specialist

The Air Ambulance Service; Rugby; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Enhanced annual leave

Annual leave purchase options

Core hours 10:00–15:00

Enhanced sick pay

Life assurance

Blue Light Card eligibility

Employee Assistance Programme

EDI networks participation

Job summary

The Air Ambulance Service in Rugby is seeking a Supporter Experience Executive for a 3-month fixed-term period. This role blends administrative duties with frontline customer service to engage supporters across multiple channels and nurture meaningful connections.

You will be the first point of contact for supporters, handling enquiries, recording interactions, and guiding people through our supporter journeys while meeting deadlines and upholding data standards.

Qualifications

• Customer service experience across multiple channels.
• Familiar with Microsoft 365 tools.
• Understanding of data protection principles.

Responsibilities

• Respond to supporter enquiries across email, live chat and phone, meeting SLAs.
• Record and maintain supporter interactions using the internal contact system.
• Process new supporters and welcome them onto the appropriate journey.
• Ensure timely follow‑ups of letters and fundraising material requests.

Skills

Customer service

Multichannel comms

Microsoft 365

Data protection

Job description

The Air Ambulance Service in Rugby is seeking a Supporter Experience Executive for a 3-month fixed-term period. This role blends administrative duties with frontline customer service to engage supporters across multiple channels and nurture meaningful connections.

You will be the first point of contact for supporters, handling enquiries, recording interactions, and guiding people through our supporter journeys while meeting deadlines and upholding data standards.