Supporter Care Assistant

South West Community Chaplaincy; Greater London; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Job summary

South West Community Chaplaincy in London (Aldgate) is seeking a Supporter Care Executive to be the first point of contact for supporters by phone and email. You will process donations, update supporter records and ensure every interaction leaves a positive impression. This is a hybrid role with minimum 2 days in the office.

The successful candidate will join a supportive team and gain experience in fundraising, supporter care and charity operations during a busy campaign period.

Qualifications

• Excellent communication skills and enthusiasm for engaging with supporters and the public on the phone.
• Ability to stay calm under pressure and manage a high volume of enquiries in a fast-paced environment.
• Strong organisational skills and ability to multitask and prioritise competing demands.
• Attention to detail with experience updating databases or supporter records accurately.

Responsibilities

• Be the first point of contact for supporters by phone and email.
• Process donations and update supporter records.
• Deliver a positive and responsive donor experience during a busy campaign period.
• Collaborate with a small team to support fundraising and donor care.

Skills

Excellent communication

Phone and email handling

Customer service mindset

Data accuracy

Tools

Supporter databases

Job description

Salary: £15.27 per hour (£1.87 holiday pay) - £27k FTE
Contract: Temporary contract until 27 November 2026
Location: London (Aldgate) – Hybrid working, minimum 2 days per week in the office
Hours: 34 hours per week
Closing date: Monday 21st September
Benefits: Hybrid working, supportive team environment, excellent fundraising and supporter care experience, and the opportunity to contribute to a leading national charity.
We’re delighted to be working with a leading national charity to recruit a Supporter Care Executive at a particularly exciting and busy time of year. This role sits at the heart of the charity’s supporter experience, providing excellent customer service to donors, fundraisers and members of the public during a particularly busy campaign period.
You’ll be the first point of contact for supporters, managing enquiries by phone and email, processing donations, updating supporter records and ensuring every interaction leaves a positive impression. Working within a supportive team of six, this is an excellent opportunity for someone looking to build experience within fundraising, supporter care and charity operations.

To be successful as the Supporter Care Executive, you will need:

• Excellent communication skills and a genuine enthusiasm for engaging with supporters and members of the public on the phone.
• The ability to remain calm under pressure and confidently manage a high volume of enquiries in a fast-paced environment.
• Strong organisational skills with the ability to multitask and prioritise competing demands.
• Great attention to detail, ideally with experience updating databases or supporter records accurately.

If sufficient applications are received, the charity reserves the right to close the application period early.