Supporter Relations Executive

Great Ormond Street Hospital; Greater London; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

30 days annual leave

Enhanced pension scheme

Life assurance

Health and wellbeing schemes

Flexible working arrangements

Job summary

Great Ormond Street Hospital Charity is seeking a Supporter Relations Executive to deliver exceptional supporter experience and support fundraising goals. You will be the primary contact for donors, handling donations, registrations and thank-you communications while upholding charity standards.

The role requires strong communication, data accuracy and collaborative working with the fundraising team. DBS check is required; hybrid working is two days in the office.

Qualifications

• Experience working with the public to inspire support.
• Excellent written and verbal communication skills.
• Strong data management and attention to detail.

Responsibilities

• Be the first point of contact for supporters, offering information and support to maximise income.
• Communicate with supporters via telephone, post and email in a professional manner as an ambassador for GOSH Charity.
• Process donations and registrations and thank donors according to the donor journeys.
• Receive and respond to complaints about fundraising activities and liaise with colleagues to resolve.

Skills

Communication skills

Data management

Team collaboration

Public fundraising experience

Donor relations

Tools

Database software

Job description

Supporter Relations Executive

Application Deadline: 29 September 2026

Department: Fundraising

Employment Type: Permanent

Location: Great Ormond Street Hospital Children's Charity

Reporting To: Penny Clark

Compensation: £33,500 / year

Description

Are you passionate about delivering an excellent supporter experience? Do you get excited about fundraising and reaching fundraising goals? Have you got a meticulous attention to detail? If so, then this role is for you!

Great Ormond Street Hospital Charity are hiring for a Supporter Relations Executive to join our supporter relations team. You will be at the forefront of delivering exceptional supporter experience at the highest standards.

Salary

The salary this position is £33,500 per annum and we operate a hybrid working policy of 2 days per week in the office.

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Act as the first point of contact for supporters, providing information, advice and support to maximise income in the most efficient way.
• To communicate with supports in a prompt, helpful and professional manner via telephone, post and email – being a passionate ambassador for GOSH Charity.
• To take donations and registrations and thanking donations in accordance with the supporter relations strategy and donor journeys.
• To receive and respond to complaints about the Charity’s fundraising activity, liaising with colleagues and agencies to reach a satisfactory resolution for the supporter wherever possible.

Skills, Knowledge and Expertise

• Previous experience working with the public to inspire their support.
• Ability to provide an exceptional supporter experience for fundraisers and donors.
• Strong written and oral communication skills.
• Experience working with databases, with attention to detail and good data management.
• Strong collaboration skills.
• A passion for working in public fundraising and delivering engaging and inspiring supporter experience.

Previous experience in the charity sector is not essential for this position, but is highly desirable.

DBS - note a Basic DBS check is required for this role.

Closing Date: 29th September 2026

Benefits

• 30 days annual leave (plus bank holidays)
• A flexible approach to working arrangements.
• Access to our enhanced pension scheme
• Life assurance
• Access to various health and wellbeing schemes, including the employee assistance programme.