Supporter Care Executive

LLOYD'S REGISTER INTERNATIONAL; Greater London; Hybrid; GBP 25,000 - 32,000; Part time

Benefits offered by this job

30 days annual leave

Bank holidays

Flexible working (office + home)

Volunteer for events

In-house learning platform

Pension scheme 5%

Life assurance 4x salary

Job summary

The King's Trust is seeking a part-time Supporter Care Executive to process donations, maintain supporter records and send acknowledgements, ensuring accuracy and a consistently excellent donor experience. Based in the UK with hybrid working from offices or home, you will collaborate with fundraising, finance and data teams to ensure income is recorded efficiently and enquiries are handled professionally.

Experience with Charity CRM, ideally Microsoft Dynamics, and strong attention to detail are

Qualifications

• Experience in customer service, supporter care or similar administrative role.
• Confident using Charity CRM—ideally Microsoft Dynamics.
• Excellent attention to detail, especially with financial data or large data volumes.
• Strong communication skills and ability to build positive relationships with supporters and colleagues.
• Ability to manage multiple priorities while delivering high-quality work.

Responsibilities

• Process donations and maintain supporter records.
• Send acknowledgements and thank you letters.
• Collaborate with fundraising, finance and data teams to ensure income is recorded accurately and efficiently.
• Be the first point of contact for supporter enquiries and provide a friendly, professional service.
• Identify opportunities to improve processes and support fundraising campaigns and events.
• Ensure supporter care activity complies with fundraising regulations and best practice.

Skills

Customer service

Supporter care

Administrative

Attention to detail

Communication

Multitasking

CRM experience

Microsoft Dynamics

Tools

Microsoft Dynamics

Job description

Supporter Care Executive

Contract Type:Permanent - part-time hours.

Hours:Part Time,21hours per week

Closing Date: 23:59 on Monday 20th July 2027

Salary:£25,092.00to£32,314.00, dependent on your location, skills, knowledge and experience

Location: Any of our King's Trust offices or homeworking

Interviews: 5th and 6th August 2027

At The King's Trust, every gift from a supporter helps a young person take a positive step towards a brighter future. As ourSupporter Care Executive, you'll play an important role in making sure every donation is processed accurately, every supporter feels valued, and every interaction reflects the exceptional experience we're committed to providing.

Working as part of our Supporter Care team, you'll be at the heart of our fundraising operation. You'll process donations, maintain supporter records, send acknowledgements and thank you letters, and work closely with colleagues across fundraising, finance and data to ensure income is recorded accurately and efficiently. You'll also be the first point of contact for many supporter enquiries, providing a friendly, professional service that builds confidence and lasting relationships with those who choose to support our work.

This is a varied role where you'll balance accuracy with excellent customer service. You'll help identify opportunities to improve processes, support fundraising campaigns and events, and ensure our supporter care activity is compliant with fundraising regulations and best practice.

What we're looking for

We're looking for someone who enjoys working with detail, takes pride in delivering excellent service, and thrives in a busy environment. You'll be organised, proactive and able to manage competing priorities while maintaining a high level of accuracy.

You’ll bring:

• Experience of working in a customer service, supporter care or similar administrative role.
• Confident using Charity CRM-ideally Microsoft dynamics.
• Excellent attention to detail, particularly when processing financial information or large volumes of data.
• Strong communication skills and the ability to build positive relationships with supporters and colleagues alike.
• The ability to manage multiple priorities while delivering a consistently high standard of work.

Why join us?

Every donation we receive helps transform the lives of young people. By ensuring each gift is processed accurately and every supporter receives an excellent experience, you'll play a vital role in helping us continue that work.

Why do we need Supporter Care Executives?

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Supporter Care Executives!

Perks for working at The Trust!

• Great holiday package!30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
• Flexible working!Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events– The King's Trust Awards, Pride, active events etc.
• In-house learning platform!Develop your skills for your career and your role
• Benefits platform!Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
• Personal development opportunities through our Networks– KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
• Fantastic Family leave!Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
• Interest-free season ticket loans
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• Generous life assurance cover(4 x annual salary)

Equal Opportunities

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).

Safeguarding

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

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