Supporter Experience and Journeys Lead

Ashby Jenkins Recruitment; Chellaston Fields; Hybrid; GBP 27,000 - 34,000; Part time

Job summary

St Catherine's Hospice in Crawley is seeking a part-time, permanent Supporter Experience and Journeys Lead to shape the organisation's supporter journey and stewardship programmes. The role is hybrid, based in Crawley, with a salary of £33,903.48 FTE (equivalent to £27,122.78 for 30 hours).

You will drive engagement, retention and long-term income growth by coordinating across fundraising, marketing, data and supporter services, delivering timely, personalised communications and fostering a

Qualifications

• Experience delivering supporter journeys, stewardship programmes or donor communications.
• Excellent communication and relationship-building skills, with experience working across teams and stakeholders.
• Experience identifying opportunities to improve supporter experiences through analysis, testing and continuous improvement.

Responsibilities

• Lead the development and delivery of supporter journeys and stewardship programmes to drive engagement, retention and long-term income growth.
• Collaborate across fundraising, marketing, data and supporter services to ensure timely, personalised communications.
• Review and optimise supporter journeys, identify pain points, test new approaches and embed a supporter-first culture.

Skills

Supporter journeys

Stakeholder management

Analytical improvement

Job description

Salary: £33,903.48 FTE (£27,122.78 for 30 hours)
Contract: Permanent, part-time 30 hours
Location: Hybrid Working - Crawley
Closing date: 2nd October

We are delighted to be working with St Catherine's Hospice to find them a Supporter Experience and Journeys Lead, a newly developed role that will play a key part in shaping and enhancing the supporter experience across the organisation.

This is a fantastic opportunity for a supporter-focused fundraiser to lead the development and delivery of supporter journeys and stewardship programmes that drive engagement, retention and long-term income growth. Working across fundraising, marketing, data and supporter services teams, you will ensure supporters receive timely, personalised and meaningful communications that strengthen their connection to the hospice and the impact of their support.

As the organisation's champion for supporter experience, you will review and optimise supporter journeys, identify pain points, test new approaches and help embed a supporter-first culture across fundraising activities.

• Experience delivering supporter journeys, stewardship programmes or donor
• Excellent communication and relationship-building skills, with experience working collaboratively across teams and stakeholder groups
• Experience identifying opportunities to improve supporter experiences through analysis, testing and continuous improvement

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here: https://www.ashbyjenkinsrecruitment.co.uk/our-commitment-to-diversity/

If enough applications are received the charity reserve the right to end the application period sooner.