Senior Supporter Experience Executive

Great Ormond Street Hospital; Greater London; On-site; GBP 38,000 - 47,000; Full time

Benefits offered by this job

30 days annual leave

Flexible working arrangements

Enhanced pension scheme

Life assurance

Health and wellbeing schemes

Job summary

Great Ormond Street Hospital Children's Charity is seeking a Senior Supporter Experience Executive to help us understand, design and improve how supporters experience our charity. You may come from fundraising, stewardship, individual giving, campaigns or CRM, and you will work within the Supporter Experience team to turn insights into personalised journeys.

The role focuses on turning insights into thoughtful messages that make supporters feel valued and inspired to stay connected with our

Qualifications

• Experience in fundraising or supporter experience.
• Ability to design personalised journeys.
• Strong ability to turn insights into actionable plans.
• Understanding of data privacy in journeys.

Responsibilities

• Design and deliver supporter journeys across audiences and channels, creating experiences that feel relevant, joined-up and personal.
• Collaborate with fundraising and marketing teams to understand supporter needs at different stages of the relationship with GOSH Charity.
• Coordinate journeys across campaigns and teams to ensure a consistent experience.

Skills

Relationship-building

Cross-team collaboration

Stakeholder management

CRM experience

Campaign coordination

Data-driven decisions

Strong communication

Supporter journey design

Job description

Senior Supporter Experience Executive

Application Deadline: 17 September 2026

Department: Fundraising

Employment Type: Permanent

Location: Great Ormond Street Hospital Children's Charity

Reporting To: Ciara Burke

Compensation: £42,770 / year

Description

Are you passionate about creating great experiences for supporters and building relationships that last?

Great Ormond Street Hospital Charity is looking for a Senior Supporter Experience Executive to help us understand, design and improve how supporters experience our charity.

You might already work in supporter experience, or your background could be in fundraising, stewardship, individual giving, campaigns or CRM. What matters is that you understand supporters, enjoy bringing different teams together and can think beyond a single communication to consider the whole supporter journey.

Working as part of our Supporter Experience team, you'll help turn insight and ideas into thoughtful, personalized journeys that make supporters feel valued and inspired to stay connected with our work.

Salary The salary for this role is £42,770 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Help design and deliver supporter journeys across different audiences and channels, creating experiences that feel relevant, joined-up and personal.
• Work with fundraising and marketing teams to understand what supporters need at different points in their relationship with GOSH Charity.
• Coordinate supporter journeys across campaigns and teams, bringing colleagues together to create a consistent experience.
• Use supporter feedback, behavioural insight and performance data to understand what's working and identify opportunities to make journeys better.
• Work closely with colleagues across the charity to turn journey ideas into personalised communications for the right audiences at the right time.
• Support colleagues across the charity with advice, guidance and practical tools to help them put supporter needs at the heart of their work.
• Help develop journey maps, templates and ways of working that make it easier to create consistently great supporter experiences.
• Ensure supporter preferences, privacy and responsible use of data are considered throughout journey design and delivery.

Skills, Knowledge and Expertise

• Experience working in either fundraising, supporter stewardship, supporter/customer experience, individual giving, CRM, campaigns or a related area.
• Experience thinking about how supporters or customers are engaged, communicated with and developed over time.
• Strong relationship-building skills, with experience working collaboratively across different teams and stakeholders.
• Experience coordinating campaigns, projects or activities involving multiple teams or channels.
• Ability to use insight, feedback or performance data to understand audiences and recommend improvements.
• Strong organisational skills, with the ability to coordinate multiple priorities and keep activity moving.
• Excellent communication skills, with the confidence to share ideas, advise colleagues and build support for different approaches.
• An understanding of personalised or automated communications and marketing platforms would be helpful, but you don't need to be a technical specialist.

This is a great opportunity to take your fundraising, stewardship or audience experience skills in a new direction - helping us create supporter journeys that feel personal, thoughtful and worth being part of.

DBS - note a basic DBS check is required for this role.

Closing date: 17th September 2026

Benefits

• 30 days annual leave (plus bank holidays)
• A flexible approach to working arrangements.
• Access to our enhanced pension scheme
• Life assurance
• Access to various health and wellbeing schemes, including the employee assistance programme.