Supporter Care Executive

TPP Recruitment; Greater London; Hybrid; GBP 24,000 - 30,000; Part time

Job summary

TPP Recruitment is seeking a friendly Supporter Care Executive for a temporary assignment in London. The role involves handling supporter enquiries by phone and email, assisting with donation processing, and supporting major fundraising campaigns.

Working in a hybrid setup with a minimum of two days per week in the London office, you will update records, maintain data quality, and collaborate with teams across supporter care and the wider organisation to deliver exceptional service.

Qualifications

• Experience in supporter care or customer service by phone and email.
• Ability to handle high volumes of enquiries in a fast-paced environment.
• Strong data entry and record-keeping skills.

Responsibilities

• Manage supporter enquiries by phone and email.
• Support fundraising campaigns and awareness activities.
• Provide guidance on donations and event participation.
• Update supporter records accurately in the CRM.
• Process donations and prepare acknowledgements.
• Collaborate with colleagues across supporter care and the wider organisation.
• Provide general administrative support as required.

Skills

Supporter care

Customer service

Phone & email support

Data entry

Tools

CRM software

Job description

Supporter Care Executive (Temporary)

34 hours per week

£15.27 per hour (£27,000 FTE equivalent)

Hybrid working with a minimum of 2 days per week in our London office

Temporary assignment until November 2026

Help deliver an exceptional experience for supporters! We're looking for a friendly, organised and customer-focused Supporter Care Executive to join our team on a temporary basis. This is a fantastic opportunity to play a key role in supporting a well-known health charity, ensuring every supporter receives excellent service and feels valued. Working as part of a supportive team, you'll manage enquiries by phone and email, assist with donation processing and help supporters taking part in major fundraising campaigns. This is a varied, fast-paced role that offers valuable experience across fundraising operations and supporter engagement.

What you'll be doing:

• Managing a wide range of supporter enquiries by phone and email.
• Supporting enquiries relating to fundraising campaigns and awareness activities.
• Providing guidance on fundraising events, materials and donation processes.
• Updating supporter records accurately and maintaining high-quality data.
• Recording conversations and ensuring supporter information is kept up to date.
• Assisting with donation processing, including preparing incoming donations and administering acknowledgements.
• Working collaboratively with colleagues across supporter care and the wider organisation.
• Providing additional administrative support as required.

What we're looking for:

• Experience in a supporter care, customer service, contact centre, fundraising support or similar role, with a track record of providing excellent service by phone and email.
• Comfortable handling a high volume of enquiries and speaking with a wide range of people throughout the day. During peak periods the team collectively manages approximately 120 calls per day.
• Experience resolving enquiries, updating records and ensuring information is accurately captured in a CRM or database system.
• Strong administrative skills, with excellent attention to detail when processing information and maintaining records.
• Able to balance supporter enquiries, data entry and administrative tasks while working in a fast-paced environment.
• A collaborative team player with strong written and verbal communication skills.

Why join us?

This role offers a great opportunity to gain broad exposure to fundraising and supporter operations while making a meaningful contribution to an organisation that works to support people affected by serious health conditions. You'll join a welcoming team and play an important role during a busy and exciting period for the organisation.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.