Supported Housing Quality Assistant

Abri View All Jobs; Eastleigh; On-site; GBP 21,000 - 32,000; Full time

Job summary

Abri is seeking a proactive Supported Housing Quality Assistant to join the Supported Housing team on a 12-month secondment. You will support managers, coordinate meetings and events, produce reports, analyse performance data, and maintain key systems to help deliver excellent customer-focused housing services across communities.

Your role involves diary management, arranging travel, taking minutes, preparing presentations and statistical information for stakeholders, and supporting service

Qualifications

• Experience in a busy administrative or business support role.
• Strong IT skills with Microsoft Word, Excel, SharePoint, Teams.
• Excellent written and verbal communication, able to tailor information for different audiences.
• A full driving licence and ability to travel to different office locations.

Responsibilities

• Provide confidential administrative support to senior managers, including diary management, meetings, travel arrangements, and minute taking.

Skills

Diary management

Meeting minutes

Reporting

Data analysis

MS Office

SharePoint

Communication

Customer service

Organisational skills

Travel planning

Tools

Word

Excel

SharePoint

Teams

Job description

Are you an organised and proactive administrator who enjoys keeping everything running smoothly? Do you take pride in producing high-quality work, supporting colleagues, and ensuring important information is accurate and accessible? We're looking for a Supported Housing Quality Assistant to join our Supported Housing team for 12 months secondment. This is a fantastic opportunity to play a key role in supporting managers and colleagues who deliver vital housing services to customers across our communities. No two days are the same. From coordinating meetings and events to producing reports, analysing performance data, and maintaining essential systems, you'll be at the heart of helping the team achieve its goals and deliver excellent customer-focused services. What you'll be doing:

• Providing confidential administrative support to senior managers, including diary management, arranging meetings, organising travel, and taking accurate meeting minutes.
• Preparing reports, presentations, statistical information, and supporting documentation for internal and external stakeholders.
• Maintaining key departmental systems, records, SharePoint sites, contact directories, action plans, risk registers, and policy review schedules.
• Collecting, analysing, and presenting performance information to support service improvement and compliance reporting.
• Coordinating conferences, workshops, training sessions, consultation events, and customer engagement activities.
• Supporting budget monitoring processes and ensuring accurate information is available when needed.
• Responding professionally to enquiries from colleagues, customers, and external partners.
• Contributing to continuous improvement initiatives and supporting the wider team wherever required. Experience working in a busy administrative or business support role.
• Strong IT skills, including practical experience using Microsoft Word, Excel, SharePoint, Teams, and other Microsoft Office applications.
• Experience taking accurate and professional meeting minutes.
• Excellent written and verbal communication skills, with the ability to tailor information for different audiences.
• The ability to gather, analyse, and present information in a clear and meaningful way.
• A strong customer focus and a genuine desire to deliver excellent service.
• An understanding of data protection, confidentiality, equality, and inclusion within a professional environment.
• The ability to manage multiple priorities, work independently, and maintain attention to detail.
• A full driving licence and the ability to travel to different office locations and meetings as required.

This is an exciting opportunity to be part of a supportive and passionate team that is committed to improving services and making a positive impact on people's lives. You'll work closely with colleagues across the organisation, gain exposure to a variety of projects, and play an important role in supporting high-quality housing services.

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
• We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we're re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at .