Housing Assistant

Abri; Yeovil; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Pension contributions up to 10%

Retail discounts

Life assurance 5x salary

Flexible working

Cycle to Work scheme

Job summary

Abri is seeking a Housing Assistant to help customers with tenancy and neighbourhood enquiries, provide administrative support, and ensure every interaction is positive and consistent.

You’ll work with Housing Partners and cross-functional teams to resolve issues and keep operations running smoothly behind the scenes, staying organised and adaptable to a varied workload.

If you enjoy helping others and delivering great service, apply to join a team committed to making homes and communities better.

Qualifications

• Experience helping customers with tenancy and neighbourhood enquiries.
• Provide accurate administrative support and processing.
• Confident communicator with a customer-focused approach.
• Organised and able to manage a varied workload.

Responsibilities

• Assist customers with tenancy and neighbourhood enquiries.
• Provide admin support and coordinate administrative tasks.
• Support Housing Partners and teams across the business.
• Contribute to delivering a positive, consistent customer experience.

Skills

Customer service

Admin support

Communication

Organised

Job description

Your new role

At Abri, we're proud to say our customers are at the heart of all we do and so we can continue to provide a proactive, responsive and effective housing management service, we're delighted to say we're seeking a Housing Assistant to join our team.

This is a varied role where no two days are the same. You'll be helping customers with a range of tenancy and neighbourhood enquiries, providing excellent administrative support and ensuring customers receive a positive, consistent experience every time they interact with us.

You’ll work closely with Housing Partners and teams across the business, helping to resolve issues, coordinate actions and keep things running smoothly behind the scenes. Whether you’re speaking with customers, processing tenancy requests or supporting neighbourhood activities, you’ll play an important role in helping people feel supported in their homes and communities.

We’re looking for someone who enjoys helping others, communicates confidently and takes pride in getting the details right. You’ll be organised, adaptable and comfortable managing a varied workload while maintaining a positive, customer-focused approach.

If you’re passionate about great customer service and want the opportunity to join a team who are as committed as you are to doing the right thing for our customers each and every day, we’d love to hear from you!

For the full ins and outs of the role, be sure to take a look at the job description below.

Who we are

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
• We're investing in our communities, to address local issues and create opportunities for everyone

As we grow, we're re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at www.abri.co.uk.

What you can expect

• Benefit 1
• Benefit 2
• Benefit 3
• Benefit 4
• Benefit 5
• Benefit 6

What you can expect

• 28 days holiday + the opportunity to buy and sell holiday
• Generous pension scheme with contributions up to 10%
• Money off tons of high street and online retailers
• Life assurance of 5x your annual salary
• Generous parental and family leave
• Health and wellbeing packages
• Flexible working
• Free eye tests
• Cycle to Work scheme

About you

We've all got different backgrounds, strengths and experiences. But we share the same values. It's these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri's commitment to safeguarding and promoting the welfare of children, young people and adults.

If you share our values and want to make a real difference in the world, you're on to a winner and we’d love to hear from you!

Be yourself

We're committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.

Customer Positive

We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process. When customers meet the essential criteria of the role, we will commit to interview at least two customers as part of our Customer Positive scheme.

Flexible working

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can't promise to give you exactly what you want, but we do promise to consider it fully.