Housing Partner - 6 Month Fixed Term Contract

HQN Ltd; Yeovil, West of England; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

Abri in the Bristol area is seeking a Housing Partner who genuinely cares about customer satisfaction to help us support our communities. You’ll manage a patch up to 600 homes across the Bristol area, traveling to the Yeovil office 2 days a week for admin days on Mondays and Wednesdays and working in Bristol the rest of the week.

You'll be the familiar face in the communities you support. This role suits someone who loves variety, works independently and isn't afraid to tackle challenges

Qualifications

• Experience in housing management or a similar customer-focused role.
• Knowledge of tenancy management, tenancy enforcement and legal processes.
• Confidence managing difficult conversations and challenging situations.
• Great communication and relationship-building skills.
• Strong organisational skills and the ability to manage a varied workload.
• Experience using customer management systems and working digitally.

Responsibilities

• Build strong, positive relationships with customers and communities.
• Support customers to sustain their tenancies and access the help they need.
• Resolve tenancy issues, including anti-social behaviour and breaches of tenancy.
• Work closely with colleagues and partner with third party agencies to find solutions and improve outcomes.
• Carry out estate and neighbourhood inspections, helping to ensure communities remain clean, safe and welcoming.
• Act as a visible and approachable representative of Abri within your patch.
• Take ownership of customer issues and see them through to resolution.

Skills

Housing management

Tenancy management

Communication

Driving license

Tools

CRM systems

Microsoft 365

Job description

This role requirestravel to our Yeovil office for 2 days per week for admin days on Mondays and Wednesdays and working in Bristol the rest of the week.

Do you enjoy building relationships, solving problems and making a real difference to people's lives?

At Abri, we know that a home is more than just bricks and mortar. It's where people feel safe, raise their families and build their futures. That's why we're looking for a Housing Partner who genuinely cares about customer satisfaction to help us support our communities.

You'll manage a patch of up to 600 homes across the Bristol area and be the familiar face in the communities you support. You will also be required to travel to our Yeovil office for team meetings. Whether you're helping a customer through a difficult situation, resolving neighbourhood concerns, or working with local partners to improve an area, you'll play a key role in helping our customers thrive.

This is a role for someone who loves variety, enjoys working independently and isn't afraid to tackle challenges head-on. You'll have the freedom to manage your own patch while being part of a supportive and collaborative team that shares the same goal: creating safe homes and communities where people are proud to live.

Day to day, you'll:

• Build strong, positive relationships with customers and communities.
• Support customers to sustain their tenancies and access the help they need.
• Resolve tenancy issues, including anti-social behaviour and breaches of tenancy.
• Work closely with colleagues and partner with third party agencies to find solutions and improve outcomes.
• Carry out estate and neighbourhood inspections, helping to ensure communities remain clean, safe and welcoming.
• Act as a visible and approachable representative of Abri within your patch.
• Take ownership of customer issues and see them through to resolution.

We're looking for someone who combines housing management experience with a genuine passion for customer service and takes pride in making a positive impact.

What you'll need:

• Experience in housing management or a similar customer-focused role.
• Knowledge of tenancy management, tenancy enforcement and legal processes.
• Confidence managing difficult conversations and challenging situations.
• Great communication and relationship-building skills.
• Strong organisational skills and the ability to manage a varied workload.
• Experience using customer management systems and working digitally.

A full UK driving license is essential to this role with access to your own vehicle.

For more information, be sure to take a look at the job description above.