Supported Housing Quality Assistant

Abri Group; Eastleigh; On-site; GBP 21,000 - 32,000; Full time

Job summary

Abri Group is seeking a proactive Supported Housing Quality Assistant to join our Supported Housing team for a 12-month secondment. You will support managers and colleagues delivering essential housing services across our communities, coordinating meetings, producing reports, and maintaining key systems.

You'll use IT tools daily, gather and analyse data, and contribute to service improvements while ensuring high standards of accuracy, confidentiality, and customer focus.

Qualifications

• Experience in a busy administrative or business support role.
• Strong IT skills across Word, Excel, SharePoint and Teams.
• Experience taking accurate meeting minutes.
• Excellent written and verbal communication tailored to audiences.
• Ability to gather, analyse and present information clearly.
• Strong customer focus and commitment to service excellence.
• Understanding of data protection and confidentiality.
• Ability to manage multiple priorities and work independently.
• Full driving licence and willingness to travel to offices.

Responsibilities

• Provide confidential admin support to senior managers, diary management, travel, and minute-taking.
• Prepare reports, presentations, and supporting documentation for stakeholders.
• Maintain key systems, records, SharePoint sites, and risk registers.
• Collect, analyse and present performance information for improvement.
• Coordinate conferences, workshops and customer engagement events.
• Support budget monitoring with accurate information.
• Respond professionally to enquiries from colleagues and external partners.
• Contribute to continuous improvement and team support.

Skills

Organised and proactive

Diary management

Report preparation

Data analysis

Customer service

Communication

Meeting minutes

Data protection

Driving licence

Tools

Microsoft Word

Excel

SharePoint

Teams

Job description

Help us make a difference behind the scenes

Are you an organised and proactive administrator who enjoys keeping everything running smoothly? Do you take pride in producing high-quality work, supporting colleagues, and ensuring important information is accurate and accessible?

We're looking for a Supported Housing Quality Assistant to join our Supported Housing team for 12 months secondment. This is a fantastic opportunity to play a key role in supporting managers and colleagues who deliver vital housing services to customers across our communities.

No two days are the same. From coordinating meetings and events to producing reports, analysing performance data, and maintaining essential systems, you'll be at the heart of helping the team achieve its goals and deliver excellent customer-focused services.

What you'll be doing:

• Providing confidential administrative support to senior managers, including diary management, arranging meetings, organising travel, and taking accurate meeting minutes.
• Preparing reports, presentations, statistical information, and supporting documentation for internal and external stakeholders.
• Maintaining key departmental systems, records, SharePoint sites, contact directories, action plans, risk registers, and policy review schedules.
• Collecting, analysing, and presenting performance information to support service improvement and compliance reporting.
• Coordinating conferences, workshops, training sessions, consultation events, and customer engagement activities.
• Supporting budget monitoring processes and ensuring accurate information is available when needed.
• Responding professionally to enquiries from colleagues, customers, and external partners.
• Contributing to continuous improvement initiatives and supporting the wider team wherever required.

What You’ll need:

• Experience working in a busy administrative or business support role.
• Strong IT skills, including practical experience using Microsoft Word, Excel, SharePoint, Teams, and other Microsoft Office applications.
• Experience taking accurate and professional meeting minutes.
• Excellent written and verbal communication skills, with the ability to tailor information for different audiences.
• The ability to gather, analyse, and present information in a clear and meaningful way.
• A strong customer focus and a genuine desire to deliver excellent service.
• An understanding of data protection, confidentiality, equality, and inclusion within a professional environment.
• The ability to manage multiple priorities, work independently, and maintain attention to detail.
• A full driving licence and the ability to travel to different office locations and meetings as required.

This is an exciting opportunity to be part of a supportive and passionate team that is committed to improving services and making a positive impact on people's lives. You'll work closely with colleagues across the organisation, gain exposure to a variety of projects, and play an important role in supporting high-quality housing services.