Supported Housing Quality Assistant

Abri; Bishopstoke; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

28 days holiday

Generous pension scheme

Flexible working

Life assurance

Cycle to Work scheme

Job summary

Abri is seeking a proactive Supported Housing Quality Assistant to join our team for a 12-month secondment. You will provide confidential admin support to senior managers, manage diaries, meetings, travel, and minutes, and help prepare reports for internal and external stakeholders.

You will maintain key systems and data, collate performance information, coordinate events, support budgets, and respond professionally to enquiries while contributing to continuous improvement across the service.

Qualifications

• Experience in a busy administrative or business support role.
• Strong IT skills with Microsoft Word, Excel, SharePoint and Teams.
• Experience taking accurate meeting minutes.
• Excellent written and verbal communication, tailored for audiences.
• Full driving licence and travel to different office locations as required.

Responsibilities

• Provide confidential administrative support to senior managers, including diary management, arranging meetings, travel, and minute taking.
• Prepare reports, presentations, statistical information, and supporting documentation for stakeholders.
• Maintain key departmental systems, records, SharePoint sites, contact directories, action plans, risk registers and policy review schedules.
• Collect, analyse and present performance information to support service improvement and reporting.
• Coordinate conferences, workshops, training sessions, consultation events and customer engagement activities.
• Support budget monitoring processes and ensure accurate information is available when needed.
• Respond to enquiries from colleagues, customers and external partners.
• Contribute to continuous improvement initiatives and support the wider team.

Skills

Administrative experience

MS Office

Meeting minutes

Communication skills

Driving licence

Tools

SharePoint

Teams

Microsoft Word

Excel

Job description

Your new role

Help us make a difference behind the scenes

Are you an organised and proactive administrator who enjoys keeping everything running smoothly? Do you take pride in producing high-quality work, supporting colleagues, and ensuring important information is accurate and accessible?

Supported Housing Quality Assistant

We're looking for a Supported Housing Quality Assistant to join our Supported Housing team for 12 months secondment. This is a fantastic opportunity to play a key role in supporting managers and colleagues who deliver vital housing services to customers across our communities.

No two days are the same. From coordinating meetings and events to producing reports, analysing performance data, and maintaining essential systems, you'll be at the heart of helping the team achieve its goals and deliver excellent customer-focused services.

What you'll be doing:

• Providing confidential administrative support to senior managers, including diary management, arranging meetings, organising travel, and taking accurate meeting minutes.
• Preparing reports, presentations, statistical information, and supporting documentation for internal and external stakeholders.
• Maintaining key departmental systems, records, SharePoint sites, contact directories, action plans, risk registers, and policy review schedules.
• Collecting, analysing, and presenting performance information to support service improvement and compliance reporting.
• Coordinating conferences, workshops, training sessions, consultation events, and customer engagement activities.
• Supporting budget monitoring processes and ensuring accurate information is available when needed.
• Responding professionally to enquiries from colleagues, customers, and external partners.
• Contributing to continuous improvement initiatives and supporting the wider team wherever required.

What You'll need:

• Experience working in a busy administrative or business support role.
• Strong IT skills, including practical experience using Microsoft Word, Excel, SharePoint, Teams, and other Microsoft Office applications.
• Experience taking accurate and professional meeting minutes.
• Excellent written and verbal communication skills, with the ability to tailor information for different audiences.
• The ability to gather, analyse, and present information in a clear and meaningful way.
• A strong customer focus and a genuine desire to deliver excellent service.
• An understanding of data protection, confidentiality, equality, and inclusion within a professional environment.
• The ability to manage multiple priorities, work independently, and maintain attention to detail.
• A full driving licence and the ability to travel to different office locations and meetings as required.

This is an exciting opportunity to be part of a supportive and passionate team that is committed to improving services and making a positive impact on people's lives. You'll work closely with colleagues across the organisation, gain exposure to a variety of projects, and play an important role in supporting high-quality housing services.

More information about Abri and our strategic objectives can be found at

www.abri.co.uk

What you can expect

• 28 days holiday + the opportunity to buy and sell holiday
• Generous pension scheme with contributions up to 10%
• Money off tons of high street and online retailers
• Life assurance of 5x your annual salary
• Generous parental and family leave
• Health and wellbeing packages
• Flexible working
• Free eye tests
• Cycle to Work scheme

About you

We've all got different backgrounds, strengths and experiences. But we share the same values. It's these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri's commitment to safeguarding and promoting the welfare of children, young people and adults.

If you share our values and want to make a real difference in the world, you're on to a winner and we'd love to hear from you!

Be yourself

We're committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.

Customer Positive

We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process. When customers meet the essential criteria of the role, we will commit to interview at least two customers as part of our Customer Positive scheme.

Flexible working

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can't promise to give you exactly what you want, but we do promise to consider it fully.