Housing Quality & Admin Support Specialist

Abri Group; Eastleigh; On-site; GBP 21,000 - 32,000; Full time

Job summary

Abri Group is seeking a proactive Supported Housing Quality Assistant to join our Supported Housing team for a 12-month secondment. You will support managers and colleagues delivering essential housing services across our communities, coordinating meetings, producing reports, and maintaining key systems.

You'll use IT tools daily, gather and analyse data, and contribute to service improvements while ensuring high standards of accuracy, confidentiality, and customer focus.

Qualifications

• Experience in a busy administrative or business support role.
• Strong IT skills across Word, Excel, SharePoint and Teams.
• Experience taking accurate meeting minutes.
• Excellent written and verbal communication tailored to audiences.
• Ability to gather, analyse and present information clearly.
• Strong customer focus and commitment to service excellence.
• Understanding of data protection and confidentiality.
• Ability to manage multiple priorities and work independently.
• Full driving licence and willingness to travel to offices.

Responsibilities

• Provide confidential admin support to senior managers, diary management, travel, and minute-taking.
• Prepare reports, presentations, and supporting documentation for stakeholders.
• Maintain key systems, records, SharePoint sites, and risk registers.
• Collect, analyse and present performance information for improvement.
• Coordinate conferences, workshops and customer engagement events.
• Support budget monitoring with accurate information.
• Respond professionally to enquiries from colleagues and external partners.
• Contribute to continuous improvement and team support.

Skills

Organised and proactive

Diary management

Report preparation

Data analysis

Customer service

Communication

Meeting minutes

Data protection

Driving licence

Tools

Microsoft Word

Excel

SharePoint

Teams

Job description

Abri Group is seeking a proactive Supported Housing Quality Assistant to join our Supported Housing team for a 12-month secondment. You will support managers and colleagues delivering essential housing services across our communities, coordinating meetings, producing reports, and maintaining key systems.

You'll use IT tools daily, gather and analyse data, and contribute to service improvements while ensuring high standards of accuracy, confidentiality, and customer focus.