Housing Support Manager

Abri; Bishopstoke; Presencial; GBP 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days holiday + buy/sell holiday

Generous pension scheme (up to 10%)

Retailer discounts

Life assurance 5x salary

Generous parental and family leave

Health & wellbeing packages

Flexible working

Free eye tests

Cycle to Work scheme

Descripción de la vacante

Abri is seeking a Housing Support Manager to lead the dedicated support team and ensure customers receive high-quality advice and support that helps them thrive in their homes and communities.

You will inspire colleagues, drive continuous improvement, and work with customers and partners to shape services that put people first. This is a chance to combine compassion with practical housing and support leadership.

Formación

• Experience leading housing, support or wellbeing services.
• Strong understanding of customer needs and person-centred support.
• Motivate teams, build partnerships and drive outcomes.
• Genuine passion for helping people maintain independence.

Responsabilidades

• Lead and develop the support team to deliver high-quality advice and support to customers.
• Collaborate with customers and partners to shape services that put people first.
• Drive continuous improvement and ensure safe, independent living for customers.

Conocimientos

Experience-leading housing

Customer-needs understanding

Team motivation & partnerships

Independence support passion

Descripción del empleo

Your new role

Make a real difference to the lives of older people in our communities.

At Abri, our customers are at the heart of all we do and we're passionate about helping people live independently, safely and with confidence. We're looking for a Housing Support Manager to lead our dedicated support team, ensuring customers receive high-quality advice and support that helps them thrive in their homes and communities.

You'll inspire and develop colleagues, drive continuous improvement, and work closely with customers and partners to shape services that put people first. This is an exciting opportunity for an experienced leader who combines compassion with a practical understanding of housing and support services.

We're looking for someone who has:

• Experience leading housing, support or wellbeing services.
• A strong understanding of customer needs and person-centred support.
• The ability to motivate teams, build partnerships and drive positive outcomes.
• A genuine passion for helping people maintain their independence.

In return, you'll join an organisation where people matter, your ideas are welcomed, and the work you do has a lasting impact every day. If you'd love to join a team who are as customer-focused, passionate and driven as you are, we'd love to hear from you!

For more about the ins and outs of the role, be sure to take a look at the job description below.

Who we are

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
• We're investing in our communities, to address local issues and create opportunities for everyone

As we grow, we're re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at www.abri.co.uk.

What you can expect

• Benefit 1
• Benefit 2
• Benefit 3
• Benefit 4
• Benefit 5
• Benefit 6

What you can expect

• 28 days holiday + the opportunity to buy and sell holiday
• Generous pension scheme with contributions up to 10%
• Money off tons of high street and online retailers
• Life assurance of 5x your annual salary
• Generous parental and family leave
• Health and wellbeing packages
• Flexible working
• Free eye tests
• Cycle to Work scheme

About you

We've all got different backgrounds, strengths and experiences. But we share the same values. It's these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri's commitment to safeguarding and promoting the welfare of children, young people and adults.

If you share our values and want to make a real difference in the world, you're on to a winner and we'd love to hear from you!

Be yourself

We're committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.

Customer Positive

We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process. When customers meet the essential criteria of the role, we will commit to interview at least two customers as part of our Customer Positive scheme.

Flexible working

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can't promise to give you exactly what you want, but we do promise to consider it fully.

To our agency friends

We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We're not looking to add to our preferred supplier list right now but if you'd like to be considered at a future date please don't hesitate to register on our procurement portal.