Supported Housing Operations Lead – Complex Needs & Refuge

Comuno Talent Partners; Plymouth; On-site; GBP 49,000 - 60,000; Full time

Job summary

Comuno Talent Partners is recruiting an Operations Manager - Supported Housing & Specialist Projects for a regional housing association on an initial 6-month fixed-term contract.

The role leads commissioning, mobilisation and development of supported housing schemes, including refuge accommodation services for domestic abuse survivors, working with commissioners, authorities and partners to design sustainable, compliant services and to manage risk, data, and continuous improvement.

Qualifications

• Degree-level qualification or equivalent professional experience.
• Commitment to pursuing CIH Level 4 qualification.
• Experience developing, commissioning or managing supported housing for complex needs.
• Strong knowledge of supported housing and commissioning processes.
• Experience delivering complex projects with multiple stakeholders and tight timescales.
• Understanding of health and social care partnerships and housing legislation.
• Experience leading high-performing teams and embedding continuous improvement.
• Performance management skills with data-driven insights.
• Excellent communication, presentation and report-writing skills.
• Ability to influence a broad range of stakeholders including commissioners and local authorities.
• Proactive, resilient and solutions-focused with change-management capability.
• Strong organisational skills balancing strategic priorities with delivery.

Responsibilities

• Lead commissioning, mobilisation and ongoing development of supported housing schemes.
• Collaborate with commissioners, local authorities and health and social care partners to design sustainable solutions.
• Oversee management of existing schemes and partnerships with third-party providers.
• Lead operational delivery of refuge accommodation services for victims of domestic abuse.
• Develop service specifications, SLAs and operational frameworks for projects.
• Ensure services meet legislation, standards, contractual requirements and best practice.
• Drive service improvement through performance management, audits, data analysis and QA.
• Support acquisition and onboarding of new schemes for residents and stakeholders.
• Manage risks and ensure robust health and safety, safeguarding and business continuity.
• Build partnerships to maximise funding opportunities and service growth.
• Inspire, motivate and support teams to deliver excellent outcomes.

Skills

Communication

Presentation

Report writing

Data analysis

Leadership

Education

Degree-level qualification

CIH Level 4 qualification

Job description

Comuno Talent Partners is recruiting an Operations Manager - Supported Housing & Specialist Projects for a regional housing association on an initial 6-month fixed-term contract.

The role leads commissioning, mobilisation and development of supported housing schemes, including refuge accommodation services for domestic abuse survivors, working with commissioners, authorities and partners to design sustainable, compliant services and to manage risk, data, and continuous improvement.