Supported Housing Operations Manager

Comuno Talent Partners; Plymouth; On-site; GBP 49,000 - 60,000; Full time

Job summary

Comuno Talent Partners is recruiting an Operations Manager - Supported Housing & Specialist Projects for a regional housing association on an initial 6-month fixed-term contract.

The role leads commissioning, mobilisation and development of supported housing schemes, including refuge accommodation services for domestic abuse survivors, working with commissioners, authorities and partners to design sustainable, compliant services and to manage risk, data, and continuous improvement.

Qualifications

• Degree-level qualification or equivalent professional experience.
• Commitment to pursuing CIH Level 4 qualification.
• Experience developing, commissioning or managing supported housing for complex needs.
• Strong knowledge of supported housing and commissioning processes.
• Experience delivering complex projects with multiple stakeholders and tight timescales.
• Understanding of health and social care partnerships and housing legislation.
• Experience leading high-performing teams and embedding continuous improvement.
• Performance management skills with data-driven insights.
• Excellent communication, presentation and report-writing skills.
• Ability to influence a broad range of stakeholders including commissioners and local authorities.
• Proactive, resilient and solutions-focused with change-management capability.
• Strong organisational skills balancing strategic priorities with delivery.

Responsibilities

• Lead commissioning, mobilisation and ongoing development of supported housing schemes.
• Collaborate with commissioners, local authorities and health and social care partners to design sustainable solutions.
• Oversee management of existing schemes and partnerships with third-party providers.
• Lead operational delivery of refuge accommodation services for victims of domestic abuse.
• Develop service specifications, SLAs and operational frameworks for projects.
• Ensure services meet legislation, standards, contractual requirements and best practice.
• Drive service improvement through performance management, audits, data analysis and QA.
• Support acquisition and onboarding of new schemes for residents and stakeholders.
• Manage risks and ensure robust health and safety, safeguarding and business continuity.
• Build partnerships to maximise funding opportunities and service growth.
• Inspire, motivate and support teams to deliver excellent outcomes.

Skills

Communication

Presentation

Report writing

Data analysis

Leadership

Education

Degree-level qualification

CIH Level 4 qualification

Job description

Supported Housing Operations Manager – Housing Association - £54,132

About the Company - Supported Housing Operations Manager - Housing Association:

Comuno Talent Partners is working with a Regional housing association to recruit an Operations Manager - Supported Housing & Specialist Projects on an initial 6 month fixed term contract.

Reporting to the Group Head of Support Network, you will play a key role in developing and managing supported housing services. You will lead on the commissioning and mobilisation of new supported housing schemes, ensuring services are designed to meet the needs of individuals with complex support requirements, whilst remaining compliant, sustainable and value-driven. Alongside supporting the management of existing supported housing schemes and third-party service providers, you will also lead the delivery of refuge accommodation services, ensuring exceptional support is provided to victims and survivors of domestic abuse.

This role requires close collaboration with commissioners, local authorities, development teams, health and social care professionals and voluntary sector partners to ensure services deliver the best possible outcomes for customers and communities.

Duties - Supported Housing Operations Manager - Housing Association:

• Lead the commissioning, mobilisation and ongoing development of supported housing schemes, ensuring services meet the needs of individuals with complex support requirements.
• Work closely with internal teams, commissioners, local authorities and health and social care partners to develop innovative and sustainable housing solutions.
• Oversee the management of existing supported housing schemes and partnerships with third-party support providers.
• Lead the operational delivery of refuge accommodation services, ensuring victims and survivors of domestic abuse receive high-quality, trauma-informed support.
• Develop service specifications, Service Level Agreements and operational frameworks for new and existing projects.
• Ensure all services remain compliant with relevant legislation, regulatory standards, contractual requirements and best practice.
• Drive service improvement through performance management, audits, data analysis and quality assurance activities.
• Support the acquisition and onboarding of new supported housing schemes, ensuring a smooth transition for residents and stakeholders.
• Manage risks effectively and ensure robust health and safety, safeguarding and business continuity arrangements are in place.
• Build strong partnerships with commissioners, statutory agencies, the voluntary sector and community stakeholders to maximise opportunities for funding and service growth.
• Inspire, motivate and support teams to deliver excellent outcomes for customers and communities.

Person Specification - Supported Housing Operations Manager - Housing Association:

• A degree-level qualification or equivalent professional experience.
• A commitment to working towards a CIH Level 4 qualification.
• Significant experience of developing, commissioning or managing supported housing services for people with complex needs.
• Strong knowledge of supported housing, housing-related support services and commissioning processes.
• Experience of delivering complex projects involving multiple stakeholders, competing priorities and tight timescales.
• A good understanding of health and social care partnerships, housing legislation, regulatory requirements and industry best practice.
• Experience of leading and developing high-performing teams and embedding a culture of continuous improvement.
• Strong performance management skills, including the ability to analyse data and use insight to improve service delivery.
• Excellent communication, presentation and report-writing skills.
• The ability to build effective relationships and influence a wide range of stakeholders, including commissioners, local authorities and partner organisations.
• A proactive, resilient and solutions-focused approach with the ability to manage change effectively.
• Strong organisational skills and the ability to balance strategic priorities with operational delivery