Support worker

Brook Street; Chelmsford; On-site; GBP 26,000 - 27,000; Full time

Job summary

Brook Street is recruiting a dedicated Support Worker to join a homelessness service in Essex. You will provide person-centred support to residents, helping them build skills and confidence to move toward independent living.

The role involves creating and reviewing support plans, assisting with housing access, benefits, healthcare, budgeting and daily living tasks, and working with external agencies to promote long-term stability.

Qualifications

• Experience supporting vulnerable adults is essential.
• Experience within homelessness, supported housing, mental health, or substance misuse services is desirable.
• Strong communication and relationship-building skills.
• Ability to manage a caseload and maintain accurate records.
• A person-centred, empathetic and non-judgemental approach.

Responsibilities

• Provide one-to-one support and guidance to residents.
• Create and review personalised support plans.
• Support individuals experiencing homelessness and housing difficulties.
• Help residents access housing, benefits, healthcare and specialist services.
• Encourage engagement with training, volunteering, education and employment opportunities.
• Support residents with budgeting, appointments, tenancy management and daily living skills.
• Maintain accurate case notes and support records.
• Work closely with external agencies and partner organisations.
• Promote independence, wellbeing and long-term stability.

Skills

Experience supporting vulnerableAdults

Homelessness/mental health/substance-m

Strong communication & relationship-b

Caseload management & record-keeping

Person-centered, empathetic approach

Job description

Support Worker - Homelessness Services

Location: CM2, Essex
Salary: £25,500 - £26,804 per annum (£13.08 - £13.74 per hour)
Hours: 40 hours per week
Shifts: 11:00am - 7:00pm, Sunday to Thursday (Friday & Saturday off)

Are you passionate about supporting vulnerable people to achieve independence and positive outcomes?

We are looking for an experienced and compassionate Support Worker to join a homelessness service in Essex, supporting individuals facing homelessness and housing-related challenges.

The Role

You will provide person-centred support to residents, helping them develop the skills and confidence needed to move towards independent living.

Key responsibilities include:

• Providing one-to-one support and guidance to residents
• Creating and reviewing personalised support plans
• Supporting individuals experiencing homelessness and housing difficulties
• Helping residents access housing, benefits, healthcare, and specialist support services
• Encouraging engagement with training, volunteering, education, and employment opportunities
• Supporting residents with budgeting, appointments, tenancy management, and daily living skills
• Maintaining accurate case notes and support records
• Working closely with external agencies and partner organisations
• Promoting independence, wellbeing, and long-term stability

About You

• Experience supporting vulnerable adults is essential
• Experience within homelessness, supported housing, mental health, or substance misuse services is desirable
• Strong communication and relationship-building skills
• Ability to manage a caseload and maintain accurate records
• A person-centred, empathetic, and non-judgemental approach

Enhanced DBS required
Right to work in the UK required