Support Worker (Complex Needs)

The Housing Network; Leicester; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

31 days annual leave

On-site parking

Blue Light Card

Referral programme

Job summary

The Housing Network is seeking a Complex Needs Support Worker in Leicester. The role involves delivering strength-based and trauma-informed support to residents, building trust, and developing outcome-focused support plans.

You will provide 1:1 sessions, case management, and signpost to help residents achieve independence. The position includes safeguarding responsibilities, tenancy support, and collaborative work with teams to ensure residents receive appropriate help and access to benefits.

Qualifications

• Experience supporting vulnerable people
• Experience with families facing homelessness and complex needs
• Commitment to safeguarding and safeguarding awareness

Responsibilities

• Provide strength-based, trauma-informed support and build trusting relationships with residents.
• Deliver 1:1 support sessions and signposting to help residents gain independence.
• Manage a caseload to ensure residents receive appropriate support.
• Assist residents with tenancy documents and benefits knowledge to inform support plans.
• Uphold safeguarding practices for individuals, residents, colleagues and the community.

Skills

Empathy

Strong communication

Trauma-informed approach

Caseload management

Job description

Complex Needs Support Worker

Location: Leicester

Full Time: Monday To Friday 9AM - 5PM

Salary: £30,500.00 Per Annum

Are you an experienced Support Worker, looking to join at an exciting time of growth and be part of our service in Leicester (Breathe Service For Families). If you are passionate about supporting vulnerable people and want to help us shape and create a great service for those who need us most, this could be the role for you!

• Looking for an opportunity to use your skills, experience and commitment to transform the lives of highly vulnerable people
• Highly experienced working with families facing homelessness and/or people struggling with mental-health, substance misuse, a history of offending and other complex needs

What you’ll be doing

• Providing strength based and trauma informed support, building trusting relationships with residents and creating meaningful (outcome focused) support plans.
• Providing 1:1 support sessions, interventions and signposting to help residents gain independence.
• Manage a caseload of residents in an effective way to ensure all residents receive and engage with appropriate amounts and types of support for their needs.
• Support residents to understand and complete tenancy documentation, understand their benefits and identify knowledge gaps which can be added into support plans for future engagement.
• Uphold high levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community.

What you’ll receive

• Salary - £30,500.00 Per Annum
• 31 days of annual leave
• 41 hours of training
• On-site parking
• Blue Light Card
• Referral programme