Support Worker (Complex Needs)

The Housing Network; Kettering; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Company Car & Fuel Card

31 days annual leave

41 hours of training

Blue Light Card

Referral programme

Job summary

The Housing Network is seeking a Support Worker (Complex Needs) in North Northants to provide strength-based, trauma-informed support to residents experiencing homelessness. You’ll build trust, create outcome-focused plans and deliver 1:1 sessions.

This role involves managing caseloads, assisting with tenancy documents, benefits guidance, safeguarding, and collaboration with the team to develop services for those most in need. The position offers a competitive salary and community impact.

Qualifications

• Looking for an opportunity to use your skills, experience and commitment to transform the lives of highly vulnerable people
• Highly experienced working with adults and families facing homelessness and/or people struggling with mental-health, substance misuse, a history of offending and other complex needs
• Ability to provide strength based and trauma informed support and create meaningful support plans

Responsibilities

• Providing 1:1 support sessions, interventions and signposting to help residents gain independence.
• Manage a caseload of residents in an effective way to ensure all residents receive and engage with appropriate amounts and types of support for their needs.
• Support residents to understand and complete tenancy documentation, understand their benefits and identify knowledge gaps which can be added into support plans for future engagement.
• Uphold high levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community

Skills

Homelessness support

Trauma-informed

Caseload management

Job description

Job Title: Support Worker (Complex Needs)
Location: North Northants
Working Hours: 40 Hours Per Week, this would be 8 hour shifts. Working 5 days out of the 7 day period (Could include weekends and Bank Holidays).
Salary: £30,500 Per Annum

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

Are you an experienced Support Worker, looking to join at an exciting time of growth and be part of our service in North Northants? This is a dual role, providing support to single individual adults and families. If you are passionate about supporting vulnerable people/families and want to help us shape and create a great service for those who need us most, this could be the role for you!

Key qualities

• Looking for an opportunity to use your skills, experience and commitment to transform the lives of highly vulnerable people
• Highly experienced working with adults and families facing homelessness and/or people struggling with mental-health, substance misuse, a history of offending and other complex needs

What you’ll be doing

• Providing strength based and trauma informed support, building trusting relationships with residents and creating meaningful (outcome focused) support plans.
• Providing 1:1 support sessions, interventions and signposting to help residents gain independence.
• Manage a caseload of residents in an effective way to ensure all residents receive and engage with appropriate amounts and types of support for their needs.
• Support residents to understand and complete tenancy documentation, understand their benefits and identify knowledge gaps which can be added into support plans for future engagement.
• Uphold high levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community

What you’ll receive

• Salary - £30,500 Per Annum
• Company Car & Fuel Card
• 31 days of annual leave
• 41 hours of training
• Blue Light Card
• Referral programme