Support Worker (BANK STAFF)

The Housing Network; Leicester; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Flexible bank shifts

41 hours of training and development

Employee referral programme

On-site parking

Job summary

The Housing Network (THN) is seeking compassionate Bank Support Workers to join our Leicester team, delivering trauma-informed, person-centred support to residents with complex needs.

You’ll build relationships, create outcome-focused plans, and provide 1:1 sessions, with flexible 8-hour bank shifts and access to extensive training.

Qualifications

• Experience providing trauma-informed, person-centred support.
• Excellent communication and genuine passion for helping others.
• Experience with vulnerable adults or complex needs."
• DBS on update service (Enhanced Children & Adults DBS) is required.

Responsibilities

• Provide trauma-informed, person-centred support to residents with complex needs.
• Build trusting relationships and create outcome-focused support plans.
• Deliver 1:1 support sessions and signposting to specialist services.
• Support residents with tenancy matters, benefits, and independent living skills.
• Manage a caseload to ensure appropriate support.
• Promote safeguarding and wellbeing for residents and staff.

Skills

Trauma-informed

Communication

Empathy

People-focused

Education

Manual Driving Licence

Job description

Bank Support Worker (Complex Needs) – Leicester

£13.45 per hour | Flexible 8-Hour Shifts

Make a Difference with The Housing Network (THN)

The Housing Network (THN) is a purpose-led organisation working in partnership with the YMCA to support vulnerable individuals and families across our communities. As we continue to grow, we're looking for compassionate and experienced Support Workers to join our bank team and help people rebuild their lives and achieve greater independence.

If you're passionate about supporting people facing homelessness, mental health challenges, substance misuse, or other complex needs, this is an opportunity to make a real impact while enjoying the flexibility of bank work.

What You’ll Be Doing

• Providing trauma-informed, person-centred support to residents with complex needs
• Building trusting relationships and creating outcome-focused support plans
• Delivering 1:1 support sessions, interventions, and signposting to specialist services
• Supporting residents with tenancy-related matters, benefits, and independent living skills
• Managing a caseload effectively to ensure residents receive the right level of support
• Promoting safeguarding and wellbeing for residents, colleagues, and the wider community

What We’re Looking For

• Experience supporting vulnerable adults, families, or people with complex needs
• Knowledge of homelessness, mental health, substance misuse, offending behaviour, or related support services
• Excellent communication skills and a genuine passion for helping others achieve positive outcomes
• A proactive, resilient, and empathetic approach

What You’ll Receive

• Flexible bank shifts
• 41 hours of training and development opportunities
• Employee referral programme

Benefits

• Flexible schedule
• On-site parking

Application Question(s)

• Do you have experience providing support to individuals who are homeless / at risk of homelessness?
• Do you have experience providing support residents to manage their finances, facilitating appointments with specialist mental health, drug and alcohol services?
• This role is bank shift's , which means you will be on a pipeline list and would need to be flexible. Is this suitable?
• As the role is bank, you would require an Enhanced Children & Adults DBS on the update service. Can you confirm if you have a DBS on the update service?

Experience

• Providing trauma informed suppory: 1 year (preferred)
• Providing housing benefit support: 1 year (preferred)

Licence/Certification

• Manual Driving License (required)

Work Authorisation

• United Kingdom (required)

Work Location: On the road