Support Worker

British Red Cross; Swansea; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Flexible working

Pension scheme

Recognition platform

Discounts

Wellbeing support

Learning & development

Will writing service

Death in service

Cycle to work

Job summary

British Red Cross in Swansea is seeking a dedicated Support Worker for the Emergency Department to provide practical and emotional support to patients, relatives and staff. Based in a hospital setting, you will help deliver comfort, clarity and kindness during moments of crisis.

You will assist with mealtimes and comfort items, offer one-to-one support for patients with dementia or distress, provide bereavement support, and help arrange safe discharge and follow-ups.

Qualifications

• Confidence working in a busy hospital environment.
• Caring, calm approach with strong communication.
• Ability to assess needs, follow support plans and work independently.
• Natural ability to build trust and reassure people in distress.

Responsibilities

• Assist patients with mealtimes and comfort items like blankets or pillows.
• Provide one-to-one support for patients with dementia, confusion or distress.
• Offer bereavement support and signpost to further services.
• Help patients return home safely, including transport and follow-ups.

Skills

Calm demeanor

Excellent communication

Emotional resilience

Independent working

Job description

Support Worker - Emergency Department

Location: Morriston Hospital, Swansea

Salary: £ per hour

Hours: Zero Hours

Contract: Casual, as and when required to cover shifts :hrs - :hrs Monday - Friday except Bank Holidays

Unfortunately we are unable to offer sponsorship for this role

Could you be the calm, caring presence someone needs in their moment of crisis? Are you ready to make a difference from the moment someone enters the emergency department? As a Support Worker, you’ll be based in a hospital setting, offering practical and emotional support to patients, relatives and staff. Could you be the person who brings comfort, clarity and kindness when it’s needed most?

What will a day in the life of a Support Worker involve?

• Assisting patients with mealtimes, refreshments and comfort items like blankets or pillows.
• Providing one-to-one support for patients with dementia, confusion or emotional distress.
• Offering bereavement support and signposting patients to further services.
• Helping patients return home safely, including transport and follow-ups.

To be a successful Support Worker, what will you need?

• Confidence working in a busy hospital environment, especially in the emergency department.
• A caring, calm approach with strong communication and emotional resilience.
• The ability to assess needs, follow support plans and work independently.
• A natural ability to build trust and offer reassurance to people in distress.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme: Up to % contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers.
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax‑free lump sum paid to your beneficiary in the event of your death.
• CycleWork: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.
We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders