Support, Time & Recovery Worker

Berkshire Healthcare NHS Foundation Trust; Winchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

A healthcare organization in Winchester is looking for a passionate individual to join their Hampshire Liaison and Diversion team. You will support individuals navigating the criminal justice system, advocating for their needs while working alongside families and service providers. A NVQ in Health & Social Care or equivalent is essential, along with excellent communication skills and the ability to manage your time effectively. The role offers flexible working options and generous leave entitlements to support work-life balance.

Benefits

Flexible working options

27 days annual leave

Generous NHS pension scheme

Excellent learning and career development

Access to wellbeing tools and services

Free parking across Trust sites

Qualifications

• An NVQ level 3 in Health & Social Care or relevant training to diploma level.
• A warm personality with good communication and people skills.
• License holder with access to personal vehicle, prepared to travel.

Responsibilities

• Support individuals who are hard to engage; talk to families for holistic understanding.
• Act as an empathetic advocate, promoting service users' rights.
• Respond to housing, social isolation, education, debt, and employment challenges.
• Provide the court with relevant information in a timely manner.
• Work closely with referring agencies as a single point of contact for health.
• Work autonomously, managing own time according to workload.

Skills

Good communication skills

People skills

Empathy

Education

NVQ level 3 in Health & Social Care or equivalent

Job description

Overview

We are looking for you to join our Hampshire Liaison and Diversion team. You will have a keen interest in Liaison and Diversion and a passion about supporting our service users as they move through police custody, court and prison. Our dynamic, people‑centred team is committed to improving health outcomes for those navigating the criminal justice system.

Working Hours

• Monday – Friday, 9am‑5pm.
• Based primarily in the community or prison settings, with occasional court and custody duties.

Key Responsibilities

• Support individuals who are typically hard to engage; talk to families and friends to gain a holistic understanding of the client’s circumstances and facilitate access to support services.
• Act as an empathetic advocate, promote the rights and responsibilities of service users, build rapport while maintaining appropriate, transparent boundaries.
• Respond to housing, social isolation, exclusion, education, debt and employment challenges.
• Provide the court with written and verbal information pertaining to the individual in a timely fashion to inform disposal.
• Work closely with referring agencies within the custody suite, court and probation to act as a single point of contact for health.
• Work autonomously, organising and managing own time according to delegated workload.

Qualifications & Experience

• An NVQ level 3 in Health & Social Care or equivalent, or relevant training to diploma level.
• A warm personality, good communication and people skills.
• Lincence holder with access to personal vehicle, prepared to travel across multiple sites in Hampshire.

Values

• Caring for and about you is our top priority.
• Committed to providing good quality, safe services.
• Working together to develop innovative solutions.

Benefits

• Flexible working options to support work‑life balance.
• 27 days annual leave rising with service + option to buy and sell.
• Generous NHS pension scheme.
• Excellent learning and career development opportunities.
• ‘Cycle to Work’ and car leasing scheme, including electric vehicles.
• Access to a range of wellbeing tools and services.
• Discounts at hundreds of popular retailers and restaurants.
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality.
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites.

Equality & Inclusion

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver, Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Application Process

To learn more about the role, please see the attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point‑by‑point in your supporting statement for the best chance of being shortlisted.

For further information or to discuss flexibility, please call Gaynor Cowan on 03001235066 or email [e-mail]. Please submit your application as soon as possible, as we may close this role earlier than the advertised closing date.

This advert closes on Tuesday 20 Jan 2026.