Support Technician - Training, Progression & Healthcare

Rise Technical Recruitment Limited; Leeds; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Training

Progression

Private Healthcare

Birthday Off

Job summary

Rise Technical Recruitment Limited is seeking a Support Technician for an on-site role in Gildersome, Leeds. You will join a friendly support team and handle hardware and software issues, gaining bespoke training and opportunities to progress.

Responsibilities include answering calls and live chats, owning Zendesk tickets, and contributing to knowledge base content. A structured development path and career reviews are provided.

Qualifications

• Experience as a Support Technician or Helpdesk Technician with hardware and software background.
• Experience handling Zendesk tickets and customer-facing support.
• Willing to work on-site with a clear development path and progression.

Responsibilities

• Answer inbound calls and live chats, resolving issues where possible.
• Provide remote hardware and software troubleshooting.
• Contribute to support documentation and knowledge base.

Skills

Hardware troubleshooting

Software troubleshooting

Zendesk

Customer service

Tools

Zendesk

Job description

Rise Technical Recruitment Limited is seeking a Support Technician for an on-site role in Gildersome, Leeds. You will join a friendly support team and handle hardware and software issues, gaining bespoke training and opportunities to progress.

Responsibilities include answering calls and live chats, owning Zendesk tickets, and contributing to knowledge base content. A structured development path and career reviews are provided.