Customer-Centric 1st Line Tech Support Technician

Lucy Walker Recruitment; Leeds; On-site; GBP 18,000 - 24,000; Full time

Job summary

Lucy Walker Recruitment is partnering with a Tech company in South Leeds to hire a 1st Line Support Technician. This office-based role requires a technically minded individual who can hit the ground running and deliver strong customer service while resolving issues promptly.

You will handle calls and live chats, log and manage tickets, provide remote support, and work closely with the team to build confidence with customers and grow technical skills.

Qualifications

• Technically minded and able to troubleshoot software and hardware issues.
• Friendly, warm and customer-focused.
• Strong communication and teamwork skills.

Responsibilities

• Answering incoming customer calls and live chats.
• Responding to and managing support tickets.
• Owning assigned tickets.
• Keeping customers updated on progress of tickets raised.
• Accurately logging all queries.
• Providing remote support.
• Supporting customers through solutions.

Skills

Customer service

Technical mindset

Troubleshooting

Team player

Job description

Lucy Walker Recruitment is partnering with a Tech company in South Leeds to hire a 1st Line Support Technician. This office-based role requires a technically minded individual who can hit the ground running and deliver strong customer service while resolving issues promptly.

You will handle calls and live chats, log and manage tickets, provide remote support, and work closely with the team to build confidence with customers and grow technical skills.