Online Operations Specialist

The Air Ambulance Service; Rugby; On-site; Confidential; Full time

Benefits offered by this job

Enhanced annual leave

Annual leave purchase

Enhanced sick pay

Life assurance

Blue Light Card eligibility

Employee assistance programme

EDI networks participation

Job summary

The Air Ambulance Service in Rugby, Warwickshire, is seeking two Online Operations Specialists to maximise income from donated goods and IT assets across its digital sales channels. You will own online listings, ensure excellent customer service, and drive efficient processing throughout the online sales journey.

You’ll help grow online income, improve customer satisfaction and maximise the value of donated goods while supporting the charity’s mission to save lives.

Qualifications

• Experience delivering excellent customer service in retail/e-commerce/stock environment.
• Experience using digital systems and online marketplaces (e.g., eBay).
• Experience working to targets and performance measures.
• Strong communication, customer service and organisational skills.
• Good IT skills with attention to detail.

Responsibilities

• Deliver excellent customer service, respond to enquiries and resolve issues, returns and complaints.
• Identify, assess and prepare donated products for online sale, including research, photography, listings and pricing.
• Process, test and prepare donated IT equipment for resale, including data sanitisation.
• Create and manage online marketplace listings, monitor performance and maintain stock records.
• Pick, pack and dispatch customer orders, ensure efficient fulfilment and handle returns.

Skills

Customer service

Communication

Organisational skills

Problem solving

Tools

eBay

Digital systems

Job description

Hours: 40 hpw

We’re on the lookout for

Join Our Lifesaving Team

Online Operations Specialist

Location: Rugby, Warwickshire

Hours: 40 hpw

We’re on the lookout for Two x Online Operations Specialists to deliver exceptional customer experiences and maximise income generation through the sourcing, preparation, merchandising, sale and fulfilment of donated goods and IT assets across the charity's digital sales channels.

The Online Operations Specialist will take ownership of products throughout the online sales journey, identifying opportunities to maximise value, creating engaging online listings, providing excellent customer service and ensuring products are processed efficiently and professionally.

The role will support both the charity's online trading operation by helping to grow online income, strengthen customer satisfaction and maximise the value of donated goods and corporate asset donations.

If you’re looking for more than a job, motivated by purpose and ready to make a real impact to an organisation that is committed to saving lives every day, then this may be the opportunity you’ve been waiting for!

What We Offer

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Visit our website - www.theairambulanceservice.org.uk

What You’ll Be Doing

• Deliver excellent customer service, responding to enquiries and resolving issues, returns and complaints.
• Identify, assess and prepare donated products for online sale, including research, photography, listings and pricing.
• Process, test and prepare donated IT equipment for resale, including approved data sanitisation activities.
• Create and manage online marketplace listings, monitor performance and maintain accurate stock records.
• Pick, pack and dispatch customer orders, ensuring efficient fulfilment and handling returns where required.
• Contribute to sales targets, continuous improvement initiatives and the development of online trading operations.
• Support colleagues and volunteers to deliver excellent operational performance.
• Ensure compliance with organisational policies, data security requirements, and health and safety standards.

What We’re Looking For

• Experience delivering excellent customer service within a retail, e-commerce, warehouse or stock-based environment.
• Experience using digital systems and online marketplaces, such as eBay.
• Experience working to targets and performance measures.
• Strong communication, customer service and organisational skills.
• Good IT skills with excellent attention to detail.
• Ability to manage priorities, solve problems and work both independently and as part of a team.
• Commercial awareness and an understanding of customer needs.
• Desirable: Experience of stock control, IT equipment handling, charity retail, volunteer support, and creating online product listings.
• Desirable: Knowledge of online retail, merchandising, pricing, IT hardware, data security and information governance.

What’s In It For You

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture.

Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives.

The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.

Compliance Responsibilities

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.

• Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time. If you have applyed for this role within the last 6 months, please be aware your application may be automatically declined.