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Dementia UK; Greater London; Hybrid; GBP 29,000 - 30,000; Full time

Job summary

Dementia UK is hiring a Supporter Care Officer in London. You will be the first point of contact for supporters by phone, email and post, handling enquiries, donations and queries with warmth and professionalism.

You’ll maintain fundraising data, ensure accuracy, and escalate where needed. The role requires strong communication, empathy, and the ability to manage multiple tasks in a hybrid office setting.

Qualifications

• Excellent attention to detail and ability to handle sensitive information securely.
• Confident and professional telephone manner with supporters.
• Ability to manage multiple tasks in a busy, hybrid role.

Responsibilities

• Respond to enquiries, thank supporters for donations, and resolve queries and complaints.
• Process donations and maintain information on the fundraising database.
• Build knowledge of Dementia UK to connect supporters with the right team.

Skills

Communication

Attention to detail

Customer service

Empathy

Tools

Fundraising database

Job description

Our supporters make our work possible. As a Supporter Care Officer, you’ll be one of their first points of contact with Dementia UK, providing a warm, helpful and professional service by phone, email and post.

You’ll respond to a wide range of enquiries, thank supporters for their donations and help resolve queries and complaints. You’ll build your knowledge of Dementia UK so you can confidently answer questions or connect supporters with the right team, always making sure they feel listened to and valued.

Alongside speaking with supporters, you’ll process donations and maintain accurate information on our fundraising database. There are established processes to follow, so you’ll need excellent attention to detail and be comfortable handling sensitive information securely.

You’ll be an excellent communicator with a confident and professional telephone manner, as well as the compassion and interpersonal skills to build rapport with people from a wide range of backgrounds. You’ll also be comfortable handling more challenging conversations, resolving problems where you can and knowing when something needs to be escalated.

This is a busy and varied role, so you’ll need to be organised, adaptable and comfortable switching between different tasks throughout the day. You’ll enjoy working as part of a close-knit team where colleagues support one another to meet shared service standards and give our supporters the best possible experience.

This is a hybrid role and you’ll be required to work from our office for a minimum of two fixed days each week. Some responsibilities can only be carried out in the office, so you’ll need to be able to meet this requirement.

If you would like to find out more about the role, or have any queries, please get in touch with [e-mail].

This role is subject to a Basic DBS check.

Our culture

In addition to offering a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Our supportive and nurturing workplace culture has recently earnt us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organisation).

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to feel comfortable being themselves at work.

Dementia UK is a Disability Confident employer. If you would like support to make an application, contact [e-mail].

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

We expect this role to attract high interest and may close it before the advertised closing date. To avoid disappointment, we recommend submitting an application at your earliest opportunity.

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Supporter Care Officer

Company: Dementia UK Salary: £28,860 to £30,000 a year Hours: Full-time Location: London, EC3N 1RE Working pattern: Hybrid - 3 days remote Job type: Permanent Posting date: 17 Sept 2026 Closing date: 21 Sept 2026

Summary

Our supporters make our work possible. As a Supporter Care Officer, you’ll be one of their first points of contact with Dementia UK, providing a warm, helpful and professional service by phone, email and post.

You’ll respond to a wide range of enquiries, thank supporters for their donations and help resolve queries and complaints. You’ll build your knowledge of Dementia UK so you can confidently answer questions or connect supporters with the right team, always making sure they feel listened to and valued.

Alongside speaking with supporters, you’ll process donations and maintain accurate information on our fundraising database. There are established processes to follow, so you’ll need excellent attention to detail and be comfortable handling sensitive information securely.

You’ll be an excellent communicator with a confident and professional telephone manner, as well as the compassion and interpersonal skills to build rapport with people from a wide range of backgrounds. You’ll also be comfortable handling more challenging conversations, resolving problems where you can and knowing when something needs to be escalated.

This is a busy and varied role, so you’ll need to be organised, adaptable and comfortable switching between different tasks throughout the day. You’ll enjoy working as part of a close-knit team where colleagues support one another to meet shared service standards and give our supporters the best possible experience.

This is a hybrid role and you’ll be required to work from our office for a minimum of two fixed days each week. Some responsibilities can only be carried out in the office, so you’ll need to be able to meet this requirement.

If you would like to find out more about the role, or have any queries, please get in touch with [e-mail].

This role is subject to a Basic DBS check.

Our culture

In addition to offering a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Our supportive and nurturing workplace culture has recently earnt us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organisation).

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to feel comfortable being themselves at work.

Dementia UK is a Disability Confident employer. If you would like support to make an application, contact [e-mail].

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

We expect this role to attract high interest and may close it before the advertised closing date. To avoid disappointment, we recommend submitting an application at your earliest opportunity.

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.