Support Officer TAFF203R

Hollybank Trustees Ltd; Cardiff; On-site; GBP 25,000 - 31,000; Full time

Job summary

Taff Housing Association is seeking a caring and compassionate Support Officer to join Ty Seren in Cardiff. You will help residents build independence by providing tailored support, fostering resilience, and promoting independent living skills in a psychologically informed environment.

You'll work with residents to set goals, run workshops, and support safeguarding and welfare, while using your knowledge of Housing Benefit and Universal Credit.

Qualifications

• Understanding of working with people with support needs.
• Good working knowledge of Housing Benefit and Universal Credit.
• Ability to run workshops to increase independence and wellbeing.
• Up-to-date safeguarding and child protection understanding.

Responsibilities

• Provide tailored support to Ty Seren residents to ensure safety and wellbeing.
• Promote independent living skills and move-on to independent accommodation.

Skills

Support for residents

HB/UC knowledge

Workshop delivery

Safeguarding knowledge

Conflict resolution

Driving

Computer literacy

Job description

Location: On site / Cardiff, UK
job type: Permanent / Full-time
Sector and subsector: Housing | Housing Association
AnnualFixed salary:£ 28264.00

We are looking for a caring and compassionate Support Officer to join our team at Ty Seren and support young people to make changes in their lives. By building positive relationships and taking a 'work with' approach, you'll help residents achieve their goals and take those next steps towards independence. The role can be challenging. We work in a psychologically informed way and aim to build resilience in trauma-affected people, which can bring up many difficult emotions. Every member of the team at Ty Seren brings their own unique personality, creating a supportive, inclusive and welcoming workplace like no other.

What you’ll do…

You'll provide tailored support to the residents of Ty Seren. To ensure the safety and wellbeing of service users in a psychological environment. To promote independent living skills with the goal of successful move on into independent accommodation.

What you'll bring to the role...

• Understanding of working with people with support needs
• Good working knowledge of HB /and UC
• Ability to run workshops to increase independence and wellbeing sessions and to support residents to achieve their goals and aspirations
• Up to date safeguarding and child protection understanding
• A positive approach to tackling project wide issues and responding positively to residents
• Experience of managing challenging behaviour and resolving conflict
• To challenge behaviour which undermines the ethos of equality
• Ability to drive
• Confident with computers

Other useful information

We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch with Jason O’Connor at jason.o'[e-mail]

Interview Date: Thursday, 29th October 2026.

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds. To find out more about Taff and view all our current vacancies, Jobs - Taff Housing Association

Please complete the Equal Opportunities form as part of your application - Equal Opportunity form. This information is essential for us to monitor and promote equality and diversity throughout our recruitment process. Your responses will remain confidential and used only for reporting purpose.

If you’re interested in this opportunity and believe you have the skills and experience we’re looking for, we look forward to learning more about you!