Outreach Support Officer TAFF200

Taff Housing; Cardiff; On-site; GBP 24,000 - 30,000; Full time

Job summary

Taff Housing is seeking a caring Outreach Support Officer to work with young people aged 16 to 21 as they move into independent accommodation. You will provide person-centred support in their own homes, using engaging approaches to help them recognise strengths, achieve goals and build confidence.

The role includes helping residents move from Ty Seren and Ty Haul into their own homes, with ongoing support for up to 12 months, and a focus on safety, wellbeing and tenant participation within a

Qualifications

• Experience working with young people with support needs is essential.
• Understanding of homelessness services and benefits required.
• Ability to plan and run group workshops and 1:1 sessions.
• Safeguarding and risk management knowledge is essential.

Responsibilities

• Provide tailored outreach support to residents moving on from Ty Seren hostel into their own accommodation, for up to 12 months.
• Provide tailored support to residents of Ty Haul hostel preparing for move-on, and to support them thereafter for up to 12 months.
• Ensure the safety and wellbeing of residents in a psychologically informed environment.
• Plan and implement a programme of tenant participation, promoting independence and wellbeing.

Skills

Young people support

Benefits knowledge

Workshop delivery

Safeguarding

Budgeting

Driving

IT skills

Job description

We are looking for a caring, compassionate and motivated person to join our team and walk alongside young people as they take positive steps towards independence. This post is for an Outreach Support Officer, working with residents who have moved into our shared house or into their own tenancies. The purpose of the role is to support young people aged 16 to 21 as they move into independent accommodation, and to continue supporting them after move-on so they can sustain their tenancy and build a positive future. You will provide person-centred support in their own homes, using creative and engaging approaches to help young people recognise their strengths, achieve their goals and aspirations, and develop the confidence and skills they need to thrive.

By building positive relationships and taking a 'work with' approach, you'll help residents achieve their goals and take those next steps towards independence. The role can be challenging. At Taff, we work in a psychologically informed way and aim to build resilience in trauma-affected people, which can bring up challenging emotions for those we support and for our staff. Every member of our support team has a unique personality, which helps to create a supportive, inclusive and welcoming team like no other. You will also receive regular training and learning opportunities as we support you to progress in your career.

So, if you can be authentic in your work, enjoy engaging with a diverse range of people, and can own your decision-making, we'd love you to take a look at this job pack and apply.

What You'll Do...

To provide tailored outreach support to residents moving on from Ty Seren hostel into their own accommodation, for up to 12 months. To provide tailored support to residents of Ty Haul hostel preparing for move-on, and to support them thereafter for up to 12 months. To ensure the safety and wellbeing of residents within a psychologically informed environment. To plan and implement a programme of tenant participation, promoting independence and wellbeing.

What You'll Bring To The Role...

• Understanding of working with young people with support needs
• Good working knowledge of benefits and homelessness services
• Ability to run workshops / sessions and to support residents to achieve their goals and aspirations
• A good understanding of safeguarding and risk management
• A good understanding of budgeting and debt management
• Ability to drive and access to own transport
• Good administrative and IT skills
  
  

Other Useful Information

We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch with Jay O'Connor at jason.o'[e-mail]

Full details of the role can be found in the job pack - Outreach Support Officer Job Pack

Closing Date: Monday, 5th October 2026

Interview Date: To be confirmed.

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds. To find out more about Taff and view all our current vacancies, please click here - Jobs - Taff Housing Association

Please complete the Equal Opportunities form as part of your application - Equal Opportunity form. This information is essential for us to monitor and promote equality and diversity throughout our recruitment process. Your responses will remain confidential and used only for reporting purpose.

Application Guidance - Hints & Tips for Applying

If you're interested in this opportunity and believe you have the skills and experience we're looking for, please click Apply now to complete the online application form. We look forward to learning more about you!