Outreach Support Officer Taff200

Taff Housing Association; Cardiff; On-site; GBP 21,000 - 30,000; Full time

Job summary

Taff Housing Association in Cardiff is seeking an Outreach Support Officer to work with residents aged 16 to 21, providing person-centred support as they move into independent accommodation and beyond move-on. You will deliver tailored outreach in shared housing or tenancies, facilitate workshops, promote independence and wellbeing, and work in a psychologically informed environment.

The role requires empathy, reliability and the ability to engage diverse individuals; driving and access to

Qualifications

• Understanding of working with young people with support needs
• Ability to run workshops/sessions and support residents to achieve their goals
• Good safeguarding and risk management knowledge
• Budgeting and debt management understanding
• Administrative and IT skills
• Driving and access to own transport

Responsibilities

• Provide tailored outreach support to residents moving into independent accommodation
• Support residents for up to 12 months post-move
• Ensure safety and wellbeing in a psychologically informed environment
• Plan and implement tenant participation programmes to promote independence and wellbeing

Skills

Young people support

Budgeting & debt management

Workshop facilitation

Safeguarding awareness

IT literacy

Time management

Communication skills

Job description

We are looking for a caring, compassionate and motivated person to join our team and walk alongside young people as they take positive steps towards independence. This post is for an Outreach Support Officer, working with residents who have moved into our shared house or into their own tenancies. The purpose of the role is to support young people aged 16 to 21 as they move into independent accommodation, and to continue supporting them after move-on so they can sustain their tenancy and build a positive future. You will provide person-centred support in their own homes, using creative and engaging approaches to help young people recognise their strengths, achieve their goals and aspirations, and develop the confidence and skills they need to thrive.

By building positive relationships and taking a 'work with' approach, you'll help residents achieve their goals and take those next steps towards independence. The role can be challenging. At Taff, we work in a psychologically informed way and aim to build resilience in trauma-affected people, which can bring up challenging emotions for those we support and for our staff. Every member of our support team has a unique personality, which helps to create a supportive, inclusive and welcoming team like no other. You will also receive regular training and learning opportunities as we support you to progress in your career.

So, if you can be authentic in your work, enjoy engaging with a diverse range of people, and can own your decision-making, we'd love you to take a look at this job pack and apply.

What you'll do...

To provide tailored outreach support to residents moving on from Ty Seren hostel into their own accommodation, for up to 12 months. To provide tailored support to residents of Ty Haul hostel preparing for move-on, and to support them thereafter for up to 12 months. To ensure the safety and wellbeing of residents within a psychologically informed environment. To plan and implement a programme of tenant participation, promoting independence and wellbeing.

What you'll bring to the role...

• Understanding of working with young people with support needs
• Good working knowledge of benefits and homelessness services
• Ability to run workshops / sessions and to support residents to achieve their goals and aspirations
• A good understanding of safeguarding and risk management
• A good understanding of budgeting and debt management
• Ability to drive and access to own transport
• Good administrative and IT skills

Other useful information

We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch with Jay O'Connor at jason.o'[e-mail]

Full details of the role can be found in the job pack - Outreach Support Officer Job Pack

Closing Date: Monday, 5th October 2026

Interview Date: To be confirmed.

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds. To find out more about Taff and view all our current vacancies,