Tenant Support Worker TAFF184R

Hollybank Trustees Ltd; Cardiff; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Lighthouse Project at Hollybank Trustees Ltd is seeking a Tenant Support Worker to join our Support Services team in Cardiff. You will provide housing-related support to adults and families facing homelessness or tenancy challenges, coordinating with partners to ensure access to relevant services.

We offer training and progression opportunities in a collaborative, supportive environment, with a commitment to diversity and an inclusive workplace culture.

Qualifications

• Excellent knowledge/ability to work with vulnerable people.
• Knowledge/understanding of housing related support.
• Knowledge/understanding of landlord and tenant issues.
• Excellent numeracy and literacy skills.
• Ability to undertake assessments and develop support plans with service users.
• Ability to work with colleagues to achieve a shared vision.
• Understand the legal, ethical and strategic reasons for supporting workplace diversity.
• Ability to drive with full UK driving licence.

Responsibilities

• You will be a great support worker in the Lighthouse Project’s Support Services department, ensuring the needs of the service user are met within the project specifics.
• You will be passionate about the difference quality housing related support can make to people’s lives.

Skills

Vulnerable people support

Housing related support

Landlord/tenant issues

Numeracy skills

Assessments and support plans

Team collaboration

Diversity and inclusion understanding

Full UK driving licence

Job description

Location: On site / Cardiff, UK
job type: Fixed term / Full-time
Sector and subsector: Housing | Housing Association
AnnualFixed salary:£ 25812.00

Tenant Support Worker - £25,812 per annum

We have an exciting opportunity for a Tenant Support Worker to join our busy Support Services team in Newport. The Lighthouse Project is a team of nine Support Workers who provide housing-related support to adults and families living in Newport who are facing potential homelessness or struggling to maintain or sustain their tenancies. To help us achieve positive outcomes, we work closely with many organisations, for example Citizens Advice, Jobcentre Plus, DWP, Local Authorities, and Social Services, to ensure that the people we support have access to all the relevant services available to them.

Our office is based in Stow Park Church Community Centre, which is a bustling environment for the local community and provides many services, including access to a food bank that reaches across Newport to those most in need. The role can be challenging. At Taff, we work in a psychologically informed way and aim to build resilience in people affected by trauma, which can bring many challenging emotions. Every member of the team at The Lighthouse Project helps create a supportive, inclusive, and welcoming workspace. You will also receive regular training and learning opportunities as we support you to progress in your career.

What you’ll do…

You will be a great support worker in Taff’s Support Services department, ensuring that the needs of the service user are met within the specifics of the project.You will be passionate about the difference quality housing related support can make to people’s lives.

What you'll bring to the role...

• Excellent Knowledge/ability to work with vulnerable people
• Knowledge/understanding of housing related support
• Knowledge/understanding of landlord and tenant issues
• Excellent numeracy and literacy skills
• Ability to undertake assessments and develop support plans with service users
• Ability to work with colleagues to achieve a shared vision
• Understand the legal, ethical and strategic reasons for supporting workplace diversity
• Ability to drive with full UK driving licence

Other useful information

We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch with Chris Woods at [e-mail]

Closing Date: Tuesday, 13th October 2026

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds.

This information is essential for us to monitor and promote equality and diversity throughout our recruitment process. Your responses will remain confidential and used only for reporting purpose.