Administrative Support

NHS Professionals; Scunthorpe; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support

Multi locational

My Bank portal access

Shift and timesheet management

Job summary

NHS Professionals is seeking an Administrative Support to provide secretarial and administrative assistance across CAMHS/Neurodevelopmental services. You will handle communications with patients and staff, producing confidential letters and reports with discretion.

Proficiency in Word and SystmOne is required. Role involves booking appointments, managing recall systems, and maintaining accurate ledgers in a fast-paced NHS setting.

Qualifications

• Previous Reception experience.
• Strong administrative background
• High standard of customer service, ensuring dignity, respect and confidentiality

Responsibilities

• Provide efficient secretarial and administrative support to CAMHS/Neurodevelopmental services.
• Produce high-quality documents using Microsoft Word and SystmOne.
• Book appointments, assessments and groups/clinics; maintain ledgers and recall systems in SystmOne.

Skills

Reception experience

Administrative background

Customer service

Tools

Microsoft Word

SystmOne

Job description

Job Title: Administrative Support

Hours: Monday - Friday 09:00 - 17:00

Location: Rotherham Doncaster and South Humber NHS FT

Trust Location: St Nicholas House, Shelford Street, Scunthorpe, DN15 6NU

Contract Type: Temporary for 3 months.

Reference: 92292

What you’ll be responsible for:

Responsible for providing an efficient secretarial and administrative support service to the CAMHS/Neurodevelopmental services. Communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies. Assist in the production of high-quality documentation, using Microsoft Word and SystmOne, including confidential letters, non-accidental injury reports, case conference reports, housing reports etc. Deal with telephone enquiries in a courteous and efficient manner, recording messages as per agreed systems and escalating as per protocols. Book appointments, assessments and groups/clinics in line with contracted requirements and maintain appointment ledgers and recall systems on SystmOne.

You’ll learn the following whilst working at the trust:

• An in depth understanding of the roles and responsibilities involved in working within the NHS.
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

You’ll have the following skills/experience:

• Previous Reception experience.
• Strong administrative background
• High standard of customer service, ensuring dignity, respect and confidentiality

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHS Professionals is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.