Support Officer

RG Setsquare; Rochester; On-site; GBP 18,000 - 25,000; Full time

Job summary

RG Setsquare is seeking a Support Officer for a temporary 3-month role in Rochester, Kent. The position pays £15.55 per hour PAYE, with responsibilities spanning housing management, customer support, and welfare guidance.

You will develop SMART support plans, handle lettings processes, and ensure accurate records while signposting clients to external resources and benefits. The role requires adherence to safety/compliance and proactive stakeholder engagement.

Responsibilities

• Provide housing management and support to customers in designated schemes, within policies and agreed standards.
• Provide a high quality support service for customers to achieve their identified outcomes and goals.
• Coordinate services by developing SMART support plans, implementing, monitoring and reviewing documentation on time.
• Ensure accurate record keeping using local case management systems.
• Signpost customers to access external support and resources including healthcare, welfare, DWP and job centres.
• Participate in the selection of new referrals and maintain performance targets on lettings and allocations.
• Explain tenancy/licence agreements, rights, responsibilities and obligations to customers and sign lettings paperwork.
• Help customers apply for housing and council tax benefits.
• Facilitate needs and risk assessments, develop risk management plans and promote customer safety.
• Work to health and safety and compliance policies and procedures.
• Act as an ambassador for the supported housing services with internal and external colleagues.
• Provide information about scheme details, customer handbooks and welcome packs to customers.
• Engage customers and stakeholders in the service and seek feedback to influence service delivery.
• Contribute to income through rents and service charges and manage rent arrears policies with customers.
• Support customers to access welfare benefits and manage debt, developing tailored budget plans.
• Provide resettlement services and signpost to community resources, and engage with local meetings and initiatives.

Job description

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Rochester Kent who are looking to appoint a Support Officer for the 3 months ongoing, at the rate of £15.55 per hour paye

Job responsibilities

To provide an effective housing management and support service to customers in designated scheme(s), within defined policies and procedures and in accordance with agreed standards.

Provide a high quality support service for customers, assisting them to achieve their identified outcomes and goals. Coordinate the support services offered to individual clients by developing SMART support plans with them implementing, monitoring and reviewing documentation within agreed timescales. Ensure accurate record keeping using local case management systems. Signpost and support customers to access additional external support and resources including: primary healthcare, statutory services, criminal justice and legal services, DWP and job centres, health and well-being services, counselling and therapeutic programmes.

Participate in the selection of new referrals helping to maintain performance targets on lettings and allocations. Be responsible for signing up new customers; explain tenancy / licence agreements to the customer and their rights, responsibilities and obligations as a tenant. Complete appropriate lettings paperwork. And support customers to apply for housing and council tax benefit.

Facilitate needs and risk assessments with and for customers; develop risk management plans, raise awareness of identified risk issues with local managers and promote customer safety. Work within the organisations health and safety and compliance policies and procedures.

Act as an ambassador for the supported housing services with internal and external colleagues. Ensure customers and stakeholders have access to good quality information about our services including scheme information, customer handbooks and welcome packs. In addition, provide information to customers about local community resources. Take an active role engaging customers and stakeholders in the service. Provide opportunities for feedback and for customers and stakeholders to influence / co-produce service delivery.

Contribute to maximising scheme income through the collection of rents and service charges and the appropriate implementation of rent arrears policies and procedures with customers. Support customers to access appropriate welfare benefits and, where necessary, signpost to support with managing debt.Work together with customers to agree a tailored individual budget plan which helps them to improve their money management skills and which enables them to maintain their tenancy.

Provide resettlement services and support for customers transitioning into new accommodation. Offer support, advice, advocacy and 'signposting' to customers living in the community (Outreach). Actively and regularly engage with local community meetings and initiatives such as One-Stop-Shops, Mental Health Action Groups, Multi Agency Risk Assessment Conferences (MARAC), Homeless forums, statutory services and community participation initiatives.