Temporary Accommodation Housing Support Officer

WMJobs; Bridgnorth; On-site; GBP 26,000 - 34,000; Full time

Job summary

Shropshire Council is seeking a housing support officer to join our Temporary Accommodation scheme in Bridgnorth. You will work on-site with a team to support individuals and households across the south of the county, guiding them from temporary housing towards settled home ownership.

You will collaborate with the Housing Options Team to identify barriers such as mental health, substance misuse, domestic abuse, debt, and employment, using a person-centred approach during times of crisis.

Qualifications

• Ability to communicate effectively with households from diverse backgrounds.
• Person-centred approach to support and empowerment.
• Able to work under pressure in crisis situations and manage caseloads.

Responsibilities

• Provide targeted housing support to homeless households within temporary accommodation.
• Support households to progress their homelessness case and identify barriers (mental health, substance misuse, domestic abuse, debt, employment).
• Assist households to become tenancy ready and move into settled accommodation.

Job description

Shropshire Council,

An exciting frontline role at one of our Temporary Accommodation schemes, we are advertising for a housing support officer working within our new project in the Bridgnorth area where you will be a part of a team who supports individuals and households on site and throughout the South of the county. You will be providing targeted housing support to households who have become homeless and placed into temporary accommodation.

Working alongside the Housing Options Team by supporting those in temporary accommodation to progress with their homeless case and to identify barriers such as mental health, substance misuse, domestic abuse, employment and debt management. To actively support households in becoming tenancy ready by providing support to enable them to transition from temporary accommodation and into their own settled home within the community and living as independently as possible.

We are looking for someone who can communicate effectively with households from various backgrounds at a time of complete crisis. You must be naturally friendly, approachable, empathetic and professional. You will be happy to get stuck into the role and have the confidence to be the voice for individuals and families who have often disengaged with services due to their health or personal circumstances.

A strong team player often attending joint visits, but mostly work in isolation depending on your caseload, which you will be required to manage and prioritise accordingly. The ideal candidate will be someone who has a person-centred approach and understands by achieving this, will also enable the business to achieve Key Performance Indicators (KPIs) and getting results for a successful move on for the household.