Support Medical Secretary - Digestive Emergency Surgical Care Group

The Methodist Church in Britain; Grimsby; On-site; GBP 21,000 - 26,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking a Support Medical Secretary for the Digestive Emergency Surgical Care Group. Based at Aintree, the role focuses on audio typing clinical correspondence, PAS records, and appointment management.

The post covers Broadgreen and Royal Liverpool sites with flexible hours. You will join an established secretarial team, handling referrals, patient calls, and maintaining accurate patient records while upholding confidentiality and data

Qualifications

• Medical office experience essential.
• Audio typing of clinical correspondence.
• Confidential handling of records and data.
• Knowledge of medical terminology and PAS data.

Responsibilities

• Audio type and quality check clinical correspondence and documentation.
• Ensure follow-up arrangements and investigations are in place, liaising with the speciality's medical secretaries.
• Process tertiary referrals to external trusts on PAS and track them so patients are reviewed promptly.
• Answer the telephone and contact patients where appropriate, with tact and empathy.
• Keep patient information accurate on PAS, including registration and case-note tracking.
• Make sure letters and discharge summaries reach the relevant professionals and patients.
• Run audit processes on correspondence and correct errors.
• Take and circulate minutes of meetings, and obtain information requested by the line manager.
• Review working practices with managers and help improve services.
• Attend training, meetings and education sessions, and keep mandatory training up to date.
• Make new and follow-up appointments, providing cross cover where possible.
• General office duties, including post, email, fax, photocopying and office housekeeping.

Skills

Audio typing

Medical terminology

Communication skills

IT skills / MS Office

Time management

Teamwork

Education

GCSE/O Level or equivalent

RSA/OCR Level II

Tools

EPRO

PAS system

Microsoft Office

Job description

Support medical secretary post in the Digestive Emergency Surgical Care Group at Liverpool University Hospitals NHS Foundation Trust, within an established secretarial team. The work centres on audio typing clinical correspondence and keeping PAS records accurate, alongside appointments, referral tracking and patient calls. The post is based at Aintree but covers the group's Broadgreen and Royal Liverpool sites, with full-time and part-time hours available. Applicants need experience in a medical office, and EPRO experience is an advantage.

What the job involves

• Audio type and quality check clinical correspondence and documentation
• Ensure follow-up arrangements and investigations are in place, liaising with the speciality's medical secretaries
• Process tertiary referrals to external trusts on PAS and track them so patients are reviewed promptly
• Answer the telephone and contact patients where appropriate, with tact and empathy
• Keep patient information accurate on PAS, including registration and case-note tracking
• Make sure letters and discharge summaries reach the relevant professionals and patients
• Run audit processes on correspondence and correct errors
• Take and circulate minutes of meetings, and obtain information requested by the line manager
• Review working practices with managers and help improve services
• Attend training, meetings and education sessions, and keep mandatory training up to date
• Make new and follow-up appointments, providing cross cover where possible
• General office duties, including post, email, fax, photocopying and office housekeeping

Qualifications

• Educated to GCSE/O Level standard or equivalent
• RSA/OCR Level II or equivalent
• Word processing or audio typing skills
• Knowledge of medical terminology and secretarial procedures

Experience

• Excellent IT skills with knowledge of Microsoft Office packages
• Experience working in an NHS or medical office environment

Skills & knowledge

• Excellent communication skills
• Using own initiative and responding to new challenges
• Working with limited supervision and being self-motivated
• Managing and prioritising own workload to strict deadlinesAccurately maintaining computerised and manual filing systems

Other

• Working as part of a team and building good working relationships
• Handling difficult or sensitive situations
• Willingness to undertake further training
• Flexible approach when required
• Understanding of the confidential nature of the role and the Data Protection Act

Nice to have

• Experience using the EPRO clinic letter tool
• Knowledge of the internal PAS system
• Ability to supervise and motivate a team
• Time management skills
• Excellent interpersonal and influencing skills
• Understanding of Trust internal policies as appropriate