Personal Medical Secretary

Merseywestlancs

Chorley

On-site

GBP 24,000 - 29,000

Full time

3 days ago

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Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a Personal Medical Secretary (Band 4) to support consultants and clinical teams across fast-paced specialties at Whiston Hospital. We have three full-time positions available.

You will manage diaries, appointments, clinical correspondence and audio typing, support meetings, prepare documents and take minutes. Excellent organised, discreet, and independent work in a busy environment is essential.

Qualifications

GCSE standard or higher and typist expertise.
Medical audio typing and terminology knowledge.
Proficient in Microsoft Office and secretarial procedures.

Responsibilities

Provide comprehensive secretarial support to consultants and the wider clinical team.
Manage diaries, appointments, clinical correspondence and audio typing.
Support meetings, prepare documents and take minutes.
Liaise with patients, clinicians and departments professionally and efficiently.
Ensure timely handling of referrals, investigations and patient queries.

Skills

Audio typing

Diary management

Administrative support

Communication with patients

Discretion

Education

GSCE Standard or Higher

RSA 3 – Typing / Word Processing

RSA 3 – Medical Audio Typing

Medical Terminology

Secretarial Diploma

ECDL

CLAIT award

Tools

Microsoft Office

Job description

Job overview

Personal Medical Secretary (Band 4)

Clinical Support Services Division

37.5 hours per week to be worked Monday – Friday | Based at Whiston Hospital

We have three full-time (37.5 hour) positions available.

Your choice of specialty/specialties will be discussed at interview:

Respiratory

General Surgery

We are looking for organised and proactive Personal Medical Secretaries to support our consultants and clinical teams. These are key roles within fast‑paced specialties where excellent administrative support is essential to providing high‑quality patient care.

The JD & PS are currently under AfC review and are subject to change.

Previous applicants need not apply.

About the Role

Provide comprehensive secretarial support to consultants and the wider clinical team.
Manage diaries, appointments, clinical correspondence and audio typing.
Support meetings, prepare documents and take minutes.
Liaise with patients, clinicians and departments professionally and efficiently.
Ensure timely handling of referrals, investigations and patient queries.

About You

Highly organised with strong audio typing and administrative skills.
Able to work independently in a busy environment.
Confident communicating with patients and clinical staff.
Accurate, detail‑focused and discreet.

If you’re motivated, adaptable and committed to delivering excellent administrative support, we’d love to hear from you.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

Rated Outstanding by CQC Inspection August 2018
Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

Detailed job description and main responsibilities

To provide a comprehensive service to the Consultant and Speciality Team including nurse clinicians.
Keep diary up to date, arrange appointments, and arrange travel and accommodation.
Operate an effective bring forward system and filing system.
Type dictation from audio transcription of clinical correspondence and documentation, ensuring all letter and workflow processes are adhered to and Standard Operating Procedures are followed.
Type discharge summaries as appropriate.
Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not.
Support Consultant in non‑clinical activities/Clinical Director role by preparing presentation documents using relevant packages and arranging meetings, circulate agenda/supporting papers as appropriate, and taking minutes at meetings.
Ensure appropriate personnel are informed of consultant annual/study leave. Amend clinic/theatre lists/forms appropriately. Keep Consultants informed of junior doctor leave could have an effect on the service.
Manage on‑call rotas in absence of Rota Co‑ordinator when requested, ensuring that annual/study leave, and sickness do not compromise the smooth running and the department. Liaise with Medical Staffing to arrange locum cover. If emergency need is requested by members of clinical team, ensure this is covered accordingly liaising closely with Clinical Director.

Our Values