Gwynedd Flying Start Health Visiting

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 20,000 - 25,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales seeks an Admin support Band 2 for the Gwynedd Flying Start Team. Welsh language ability is essential. This fixed term/secondment post runs until 31 March 2027, with potential for current line manager approval before applying.

The role involves clerical duties, data handling, scheduling meetings, and supporting Health Visiting/sleep clinic information management, with training and policy adherence expected.

Qualifications

• Educated to GCSE standard.
• NVQ II Administration or demonstrable experience.
• Previous clerical/administration experience.
• Knowledge of confidentiality.
• Discrete and sensitive to the needs of others.
• Flexible approach to working.
• Willing to learn new skills.
• Basic keyboard skills.
• Able to use electronic information systems.
• Ability to work to strict deadlines and prioritise tasks with minimal supervision.
• Excellent communication skills with all stakeholders.
• Able to work in a busy office and deal with a number of different tasks.
• Ability to prioritise.

Responsibilities

• Undertake clerical and word processing duties.
• Sending out information within specified time scale.
• Use patient information accurately in administration systems.
• Maintain case notes in good condition.
• Booking and rearranging meetings/appointments.
• Deal with enquiries by phone or in person.
• File reports/letters following protocols.
• Handle incoming/outgoing mail and distribute accordingly.
• Undertake miscellaneous clerical duties as necessary.
• Undergo training relevant to the role.
• Collect information for Health Visiting/sleep clinic with up-to-date patient data.
• Adhere to Health Board policies and procedures.
• Clear and accurate communication.
• Work flexibly to meet service demands.
• Plan, organise, prioritise and manage own workload.
• Ensure safe use of equipment and resources and report concerns.
• Use initiative to recognise and remediate issues.

Skills

Excellent communication

Confidentiality

Flexible working

Willing to learn new skills

Basic keyboard skills

Electronic information systems

Ability to prioritise under deadlines

Education

GCSE standard

NVQ II Administration or demonstrable experience

Tools

Oracle or similar system

Job description

Job Overview

The ability to speak Welsh is essential for this post.

This post is fixed term/secondment until 31/03/27 due to meeting the needs of the service.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Gwynedd Flying Start Team Admin support Band 2.

Main duties of the job

• Undertake clerical and word processing duties.


• Sending out of information within specified time scale.


• Correct/accurate use of patient information using the patient administration systems.


• Maintain case notes in good condition.


• Booking /rearranging of meetings/appointments.


• Deal with enquiries either on the telephone/face to face.


• File reports/ letters or relevant information following relevant protocols.


• Dealing with incoming/outgoing mail and distribute accordingly.


• Undertake such miscellaneous clerical duties as necessary.


• Undergo any training relevant to the job role.


• Collecting information in connection with Health Visiting/sleep clinic by ensuring up to date and accurate patient information is available.


• Adhere to all Health Board policies/procedures.


• Clear and accurate communication.


• Work flexibly to meet service demands.


• Plan, organise, prioritise and manage own workload.


• Responsible for ensuring safe use of equipment and resources in own work area and report any concerns appropriately.


• Use own initiative to recognise and deal appropriately with untoward and taking appropriate remedial action to rectify mistakes.

Working for our organisation

Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Essential Criteria

• Educated to a GCSE Standard


• NVQ 11 Administration or demonstrable experience


• Previous clerical /administration experience


• Knowledge of confidentiality


• Discrete and sensitive to the needs of others


• Flexible approach to working


• Willing to learn new skills- positive attitude


• Basic keyboard skills


• Able to use electronic information systems


• Ability to work to strict deadlines and prioritise tasks with minimal supervision


• Excellent communication skills with all stakeholders


• Able to work in a busy office and deal with a number of different tasks


• Ability to prioritise

Desirable criteria

• IT Qualification


• Knowledge of NHS processes.


• Previous use of oracle or similar system.


• Ability to travel


• Welsh language