Office Clerk - INTERNAL

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 21,000 - 24,000; Full time

Job summary

Betsi Cadwaladr University Health Board in North Wales is seeking an administrative officer to support the Access administration service within Glan Clwyd and related sites. The role focuses on booking patients to meet local and national targets and to support a patient‑centred service.

Candidates will obtain case notes, organize clinic letters, and work as part of a team to maintain a smooth flow of information. Welsh language skills are desirable but English speakers are welcome.

Qualifications

• General education level as a baseline for the role.
• NVQ 2 or equivalent is required or desirable.
• Experience in an office environment with customer service is expected.
• Knowledge of data protection and patient confidentiality is important.
• Familiarity with hospital administration databases is advantageous.

Responsibilities

• Obtain case notes for the department on time from Glan Clwyd sites.
• Organise clinic letters and distribute them to GP surgeries.

Skills

Communication skills

Computer literate

Deadline driven

Prioritisation

VDU use

Telephone skills

Organisational skills

Initiative

Team player

Calm under pressure

Education

General education

NVQ 2 or equivalent

Tools

WPAS hospital systems

RADIS, TPATH, PAS, MS Office

Job description

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD

Working in a highly pressurised environment to provide a professional, efficient and effective administrative service for the Department. Using initiative in sometimes complex situations to ensure that patients are booked in line with local and national Access targets.

Work as part of a team, supporting other team members to deliver the Access targets and a patient focused booking service.

Main duties of the job

• To obtain case notes for the Department on a timely basis from various locations on Glan Clwyd’s site, including the Medical Record’s Department.
• Organise clinic letters and distribute them to relevant GP surgeries

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or

Person specification

Qualifications

Essential criteria

• Good standard of general education
• NVQ 2 or equivalent

Desirable criteria

• Knowledge of WPAS/ Hospital administration systems

Experience

Essential criteria

• Experience within an office environment involving customer service
• Knowledge of Data Protection Act
• Awareness of Patient Confidentiality

Desirable criteria

• Ability to use a variety of computer databases.RADIS, TPATH, PAS and Microsoft office packages
• Previous medical records or hospital based clerical experience

Skills

Essential criteria

• Proven communication skills
• Computer Literate
• Able to meet tight deadlines and able to prioritise workload
• Frequent and prolonged use of VDU's
• Frequent and prolonged use of telephones
• Excellent communication and organisational skills, with the ability to demonstrate initiative in response to demands of the workload

Knowledge

Essential Criteria

• Awareness of local/National Waiting List Management Policy and knowledge of Waiting times
• Understanding of the reporting structure in terms of supervision

Personal Qualities

Essential Criteria

• Ability to work as part of a multi-disciplinary team
• Excellent communication skills (written, verbal and telephone)
• Ability to remain calm when patients are aggressive and abusive
• Ability to overcome language and communication barriers
• Ability to work well in a highly pressurised target driven environment
• Ability to prioritise own work load, self motivated, diplomatic, calm and positive